Won an Ipod, no receipt = no warranty?

Loobz

Hi,

A friend won a 30 gig Ipod about 4-5 weeks ago at a conference. She has no need for it so I was thinking of buying it from her at a reduced price. She has no receipt and probably has no way of tracing one. Do I still get a 12 month warranty?

Thanks.

Gillo

Apple provide a 12 month warranty from the date of purchase; so in this case it's 12 months from the date it was bought to be used as a prize, which at a guess is very much within the 2 weeks prior to you friend winning it.

The warranty is traced using the serial number. Apple know when it was made and give a certain amount of time from then I don't know how long it is, but it is something over the year. As an example they figure it's takes say 8 weeks from the date the ipod is manufactured to the date it is sold by a reseller so they'd give 14 months warranty from the date it is made. Hope this makes sense.

TBH I've been selling ipods for years and actually see very few come back to the store, I also sell Creative and there is a much higher proportion of those coming back.

I won't be worried about buying it at all.

Rebeller

gillo wrote:

The warranty is traced using the serial number. Apple know when it was made and give a certain amount of time from then I don't know how long it is, but it is something over the year. As an example they figure it's takes say 8 weeks from the date the ipod is manufactured to the date it is sold by a reseller so they'd give 14 months warranty from the date it is made. Hope this makes sense.

This is not fully correct. Having worked for Apple I can tell you that you will asked to provide proof of purchase (receipt etc) if you apply for warranty service. The serial number will not always bring up an end user order. For example there are certain large distributors of ipods in the Uk and Ireland who bulk buy 1000s of units and then sell them on to retailers. If the ipod has been purchased as part of such a bulk buy (i.e. if the people running the competition purchased it from a retailer as opposed to directly from the Apple store itself) then the serial number will not be of any use in determining the start date for the warranty. You will be asked for a receipt.

It is not correct that Apple "give a certain amount of time from [the purchase date]" until the warranty starts.

gillo wrote:

TBH I've been selling ipods for years and actually see very few come back to the store, I also sell Creative and there is a much higher proportion of those coming back.

I won't be worried about buying it at all.

:rolleyes:

I have to laugh. I would not personally recommend purchasing an ipod especially where the warranty cover is uncertain. A certain amount of "planned obsolescence" appears to be built into the ipods particularly with regard to the batteries (although it is possible to change these yourself with little trouble). Failing hardrives are another common complaint.

In terms of the product itself you have limited file format support (mp3, aac and wav only) as opposed to mp3, wav, wma aac, flac, ogg for certain other brands as well as the restrictions built in by apple to satisfy the record company lobby (e..g difficulty with transferring music files already on an ipod onto another computer, impossibility in using the ipod with a mac and pc at at the same time

If you're not too worried about any of the above go ahead and buy:D

Loobz

Good god. I will have to try trace the receipt i think, lol. Wish me luck.

Gillo

Rebeller wrote:

This is not fully correct. Having worked for Apple I can tell you that you will asked to provide proof of purchase (receipt etc) if you apply for warranty service. The serial number will not always bring up an end user order. For example there are certain large distributors of ipods in the Uk and Ireland who bulk buy 1000s of units and then sell them on to retailers.
It is not correct that Apple "give a certain amount of time from [the purchase date]" until the warranty starts.

Funny the company I work for buys through a reseller, and we have never had trouble with serials, I've actuallyed entered serials that have been just over the year and they have still been accepted for repair, so from my experience a certain amount of "grace" time is given

deisemum

My son won a 2GB Ipod Nano 2 - 3 weeks ago. It was a runner-up prize. There were 25 runner-ups

I hope it wont give any trouble

neilled

gillo wrote:

Apple provide a 12 month warranty from the date of purchase; so in this case it's 12 months from the date it was bought to be used as a prize, which at a guess is very much within the 2 weeks prior to you friend winning it.

The warranty is traced using the serial number. Apple know when it was made and give a certain amount of time from then I don't know how long it is, but it is something over the year. As an example they figure it's takes say 8 weeks from the date the ipod is manufactured to the date it is sold by a reseller so they'd give 14 months warranty from the date it is made. Hope this makes sense.

TBH I've been selling ipods for years and actually see very few come back to the store, I also sell Creative and there is a much higher proportion of those coming back.

I won't be worried about buying it at all.

Just to put my two cents in, i found my experience in selling ipods to be the exact opposite. I worked for a large chain of stores who sold ipods and we always had a stack of them out the back to go off for returns, over the course of friday through to sunday it was possible to take a good 6 or 7 back and you'd have one or two every day during the week as well.

How strict apple are on returns varies on which apple authorised repair centre is used in my experience. The one my employers used were a ridiculous.

deisemum

I found out this week that I've won a 40" Sony Bravia HD plasma tv and it's on route but they'll install it in early January.

As I haven't bought it and wont have a receipt is there any way I can get the 12 months warranty? I wasn't the only winner.

thefinalstage

deisemum wrote:

I found out this week that I've won a 40" Sony Bravia HD plasma tv and it's on route but they'll install it in early January.

As I haven't bought it and wont have a receipt is there any way I can get the 12 months warranty? I wasn't the only winner.

Free tv? Warranty? if you get A day out of it thats still free! (Or really cheap :P)

DaSilva

deisemum wrote:

I found out this week that I've won a 40" Sony Bravia HD plasma tv and it's on route but they'll install it in early January.

As I haven't bought it and wont have a receipt is there any way I can get the 12 months warranty? I wasn't the only winner.

Who cares about warranties if your carefull with you appliances. If you have no warranty on it, and it happens to break through no fault of your own or misuse (i.e. it just stops working one day, hardware failure) the retailer is obliged to have it repaired under law, and thats within the first year of purcahse. If after 1 year and before 6 years of purchase, and again something breaks you can take the seller to court if they refuse to repair / replace, and if you can show (51+% leaning, not "all probable doubt") the judge that it wasn't your fault, and the product is expected to 'live' longer than it did, he will order the company to repair / replace or maybe even refund.

Folks, warranties are good because they cover your mistakes, if you happen to spill coffee over your laptop, it might be covered under warranty. But what most people consider part of a warranty is infact your statutory rights. And often companies use warranties to mislead customers as too their rights, despite saying "this does not affect your statutory rights".

deisemum

Leaving warranties aside what would my statutory rights be as I didn't buy it and don't have a receipt or any proof of purchase? The Daily Star would have paid for it.

DaSilva

deisemum wrote:

Leaving warranties aside what would my statutory rights be as I didn't buy it and don't have a receipt or any proof of purchase? The Daily Star would have paid for it.

Not sure exactly, so I fired off an email to the Office of the Director of Consumer Affairs asking, when they reply I'll post it here.

Turns out their offices are closed until the 28th so don't expect a quick reply, probably better sending them an email yourself as I don't know If I will remeber in a few weeks time when they do get back.

I get the feeling however it will be the Daily Star who are responsible for any problems you have, but I'm not positive.

Here's a good faq on some basic Good and Services law.
http://www.odca.ie/cfmdocs/faq/faq2.cfm?section=faq&subsection_1=Goods_and_Services

Saruman

DaSilva wrote:

Folks, warranties are good because they cover your mistakes, if you happen to spill coffee over your laptop, it might be covered under warranty. But what most people consider part of a warranty is infact your statutory rights. And often companies use warranties to mislead customers as too their rights, despite saying "this does not affect your statutory rights".

Are you mad? I think you are mistaking a warranty with Insurance. If you spill coffee on your laptop and bring it back to PC world and expect it fixed under manufacturers warranty they will laught at you... only if you purchase their extended 3 year + insurance/warranty package will it be covered.

A warranty preotects you from manufacturer defects, not muppetry like spilling coffee, dropping it on the ground etc.

Anyway OP why not give Apple a call, explain it to them and see what they say? If they say you are covered then go ahead.. otherwise.. it would be like buying something off buy and sell.. at your own risk.

DaSilva

Saruman wrote:

Are you mad? I think you are mistaking a warranty with Insurance. If you spill coffee on your laptop and bring it back to PC world and expect it fixed under manufacturers warranty they will laught at you... only if you purchase their extended 3 year + insurance/warranty package will it be covered.

I was saying that things like spilling coffee on your laptop are things a warranty can offer as extra over your normal rights.

Saruman wrote:

A warranty preotects you from manufacturer defects, not muppetry like spilling coffee, dropping it on the ground etc.

A seller is obliged under law to have a manufacturer defect repaired regardless if it is part of the warranty or not, this is where companies use warranty to mislead people as too their rights and too a companies obligations.

Saruman wrote:

Anyway OP why not give Apple a call, explain it to them and see what they say? If they say you are covered then go ahead.. otherwise.. it would be like buying something off buy and sell.. at your own risk.

Good idea, only be aware that the guy on the other end of the phone might not really have a clue as too Stautory rights, he will know the warranty details, but if he tells you something like theres no warranty so if it breaks on its own tough cookie, he is wrong.

parsi

DaSilva wrote:

I was saying that things like spilling coffee on your laptop are things a warranty can offer as extra over your normal rights.

Oh dear.. A warranty will cover additional manufacturing type defects over and above your statutory rights (eg 3 years instead of 1). If you want to spill coffee without a problem then go purchase accidental damage insurance.

And with all due respects are you surprised that the ODCA have finished up for the holidays ? The banks are closed until the 28th as well.

DaSilva

parsi wrote:

Oh dear.. A warranty will cover additional manufacturing type defects over and above your statutory rights (eg 3 years instead of 1). If you want to spill coffee without a problem then go purchase accidental damage insurance.

And with all due respects are you surprised that the ODCA have finished up for the holidays ? The banks are closed until the 28th as well.

You're the last person I explain the comment too, if something breaks after 3 years without you ****ing up and its supposed to last longer they still have to fix it. I was saying that warranty can add extra things like you spilling coffee, sometimes...

And did I say I was surpised at the ODCA? No.

Man I can't stand when people who are too god damn lazy to read and understand a post misconstrue it because of their laziness.
Get a bit of cop on, read, understand then post.

parsi

DaSilva wrote:

You're the last person I explain the comment too, if something breaks after 3 years without you ****ing up and its supposed to last longer they still have to fix it. I was saying that warranty can add extra things like you spilling coffee, sometimes...

A warranty will never add that. A warranty covers you for acts/omissions/negligence of the manufacturer during a specified period. Insurance may cover you for your own acts/omissions/negligence.

Man I can't stand when people who are too god damn lazy to read and understand a post misconstrue it because of their laziness.
Get a bit of cop on, read, understand then post.

Ditto.

See here for a quick definition http://en.wikipedia.org/wiki/Warranty

Your type of disinformation is what makes it so difficult for people to assert their actual rights rather than mockyaa ones.

DaSilva

parsi wrote:

A warranty will never add that. A warranty covers you for acts/omissions/negligence of the manufacturer during a specified period. Insurance may cover you for your own acts/omissions/negligence.

"I was saying that things like spilling coffee on your laptop are things a warranty can offer as extra over your normal rights."

Read that sentance again. See the things you mentioned that as being covered by a warranty are already covered by your rights. Now read my sentance and see what it's saying. It's showing that what people think a warranty is giving them, is actually what they allready get with their statutory rights. So let's say for example, a company offered me a one year warranty that protected my new laptop from manufacturing faults, hardware failure, and me spilling coffee on it. Then all the warranty is really giving me, is a free repair / replacement if I spill coffee on it, as the rest of the things "covered" by the warranty are already part of my rights and the company is obliged anyway.

You're being a pedant concentrating on the crappy example I gave. Since my first post I have been trying to convey too people that if they dont screw up and break their stuff, and it breaks on its own accord well before its expected life, then within 6 years of purchase they can legally force the seller to replace / repair it.

Your quest to prove that my hypothetical example is not a realistic example is complete. Thank you for your input.

parsi wrote:

Your type of disinformation is what makes it so difficult for people to assert their actual rights rather than mockyaa ones.

Disinformation? Dave?
How does me saying something make it dificult for somebody to "assert" their rights?
*wow it's fun being a annoying pedant now I see the attraction.

parsi

You still don't get it - a warranty cannot offer a remedy in the case of damage arising from the actions of the consumer. A warranty only covers the actions/inactions (etc) of the manufacturer. This is where we see the usual rigmarole with mobile phones - most faults are deemed to be the result of moisture damage which (obviously [unless its a waterproof phone]) is not covered by the warranty but may be covered by insurance.

So read my sentence again A warranty covers you for acts/omissions/negligence of the manufacturer during a specified period.

As consumers we have rights defined by law and we may also have benefits granted by purchasing other services. It's important when arguing a case with a dogged retailer who'd sooner shoot his own mother than deal with your problem, to make sure that your claim is based on the correct set of facts.

To the OP I'd suggest that if you can't get documentary evidence of when the device was purchased do try to get evidence of when you received the device as it may help to establish its age at a later time.

To deisemum - well done on winning such a nice screen !

DaSilva

parsi wrote:

You still don't get it - a warranty cannot offer a remedy in the case of damage arising from the actions of the consumer. A warranty only covers the actions/inactions (etc) of the manufacturer.

You still don't get what I was saying.

The actions/inactions (etc) of a manufacturer are allready covered by your statutory rights which holds the seller accountable.

I was showing a case (albeit an incorrect one) of something that a warranty might give you that goes above your rights and gives you more priviliges. What most people consider part of a warranty are infact their statutory rights anyway, and as such people end up paying for repairs replacements, just because an item is out of warranty, when infact it is still the sellers obligation to repair / refund.

Basically the guy is afraid he will have to shell out or be left with no iPod in the event the the iPod breaks or fails not through his own fault. I'm not sure exatly the legalities of proving who is liable without a receipt. I'm trying to tell him that should he somehow get a receipt or whatever, regardless if there is a warranty or not, the seller is _still_ obliged to fix it if it fails before its expected life if it is not due to misuse or mistreatment.