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Not sure if this is the right place, but need help.

  • 02-12-2006 8:51pm
    #1
    shanethemofo
    Closed Accounts Posts: 1,514 ✭✭✭


    Hey sory if this is the wrong place.
    im just wondering where i stand with regards getting back shipping costs on returns if the item is found faulty? obviously they do not have to pay me if it was a mistake by me but i returned a DOA motherboard and it cost 40 quid to post back for returns :/. Am i entitled to getting shipping costs refunded? the site is pixmania


Comments

  • #2
    Ruu_Old
    Closed Accounts Posts: 36,634 ✭✭✭✭Ruu_Old


    Is the below useful to you? From their website.
    WARRANTY AND AFTER-SALES SERVICE

    Who pays for return shipping fees ?

    When your product malfunctions and our technical analysis reveals that the malfunctioning is covered under warranty, we will reimburse you for shipping fees.
    Please keep a record of your shipping fees and send us a copy, indicating your order number, via postal courier at the following address:

    Pixmania Customer Service
    43-47 avenue de la Grande Armée
    75016 Paris
    France

    NB: In the event that the malfunctioning is not covered by the warranty (for accidents, shocks..), shipping fees will not be reimbursed.


  • #3
    shanethemofo
    Closed Accounts Posts: 1,514 ✭✭✭shanethemofo


    i searched the site high and low and couldnt find that. must have been staring me in the face :) thanks


  • #4
    irlrobins
    Registered Users, Registered Users 2 Posts: 7,541 ✭✭✭irlrobins


    Moving to online buying


  • #5
    samo
    Registered Users, Registered Users 2 Posts: 2,179 ✭✭✭samo


    You'll have to haunt them for the money thats the only problem though, I had to return a faulty monitor back to them which cost about 55 euro at the time to ship back and I got it in writing from them that I'd get a refund - still took about 6 weeks to get it beyond my regular refund though. I got the item refunded back to the credit card and then the shipping costs refudned by IBAN bank transfer.


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