Broadband suggestions and Market research

monkey24

So after a rough 10 weeks, I managed to secure my broadband with digiweb. So far so good.

I am hoping to gain some info from people on this board on how they feel companies could provide a better level of service. Or how a startup BB company may sell to the current Irish market.

Currently I feel doing the simple tasks well would suffice, i.e. answer their phones, actually provide the service they advertise and also have some sort of tech support.

But I am interested on gaining some information on this topic if anyone would care to give some.

Also, could anyone provide some links to good market research on current companies operating in the BB sector and Irelands BB overall. I have done a fair share of googling myself but would like to know if I have missed anything ( a lot of the good reports cost a fair whack of cash ).

Cheers

Sponge Bob

digiweb are one of the better performers in all of those respects, try to ring BT on 1904 with a routine query or two or eircom on 1901 .

watty

I found the best way quickly past Eircom Voice Robot is to clearly repeat the same gibberish. You then get put through to a human.

Sponge Bob

say the word agent and you get a human straight away , it unfortunately sends you on to the 'wrong' department if the query is in anyway complex.

bk

Sponge Bob wrote:

digiweb are one of the better performers in all of those respects, try to ring BT on 1904 with a routine query or two or eircom on 1901 .

I've just spent the last three days and about 3 hours to get through to BT sales!!!

Sponge Bob

Thats what I mean bk

thefinalstage

Tell the public what is happening and appeal to tech savvy people not just regular folks...