Creative Zen problem

salad dodger

My Creatve Zen 20GB seems to be dying a slow death. It started during the week when I turned it on to find that it would not play any music and the music menus were all blank even though I have about 3000 songs in the memory.

It has since refused to shut down with the 'shutting down' message showing on screen for the hour or so it took for the battery to give up. And now when I switch it on there's just a lines flashing across the screen.

I've tried to hook it up to the laptop but to no avail as the computer doesn't recognise it anymore.

I only have the thing since around march, i keep it in the car and it hasn't had any major falls or shocks. It was working fine last weekend and this problem has seemed to come out of the blue.

Is there anything i can do to fix it as I really cant afford to have to shell out another 250yoyos for a new one.

Any and all help and advice is greatly appreciated

SD

fade2black

Get in touch with Customer Support, they're actually pretty good. If the device is not under warranty they'll replace some parts of your own player to fix it, rather than replacing it.

ARGINITE

As fade2black said get in touch with customer support and find out if it is still under warrenty. It should be as its not a year old yet.

salad dodger

Thanks lads. Emailed the Creative customer support. Hopefully it'll get sorted sooner rather than later.

twanda

there's a recovery mode for creative players. You'll find instructions on their site

FunkyChicken

Have you tried pressing the reset button? Stupid question probably but that normally fixes any problems I have with mine.

One really annoying prob Ive been having lately is when I scroll the menu looking for a particular song or artistor something, I'd click the button but it'd ignore that click and just revert to playing all songs randomly. It'd give that "Queing all tracks now" thing too. Any help?

FunkyChicken

bump