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An Post courier problem - what to do ?

  • 05-11-2006 1:42am
    #1
    deadl0ck
    Registered Users, Registered Users 2 Posts: 4,196 ✭✭✭


    Just over a week ago I sold a small item on eBay (Bluetooth GPS receiver and Software).
    Anyhoo....it was bought by a guy in Australia, and he wanted insurance and quick delivery, and he agreed to the stupid price from An POst for insured courier, which was €53.

    The package is now in AUSTRIA, not Australia, as An Post can't read.

    I rang them on Friday morning, they took my details and promised to ring right back, and I haven't heard from them since.
    Does anybody have any ideas as to how I should proceed with this ??

    BTW, I just checked the track and trace site, and according to that, it's still in Austria.

    So, Like I said - anybody got any ideas ???


Comments

  • #2
    dahamsta
    Banned (with Prison Access) Posts: 16,659 ✭✭✭✭dahamsta


    There really isn't anything you can do bar keep chasing them about it. If you want a refund, you should ask for one, then contact the Ombudsman when they refuse. I'm not sure how you go about filing a general complaint about An Post tbh, but letters to An Post and the two consumer agencies wouldn't be a bad idea.

    adam


  • #3
    Sponge Bob
    Banned (with Prison Access) Posts: 25,234 ✭✭✭✭Sponge Bob


    unfortunately an post are 'regulated' by a pack of complete tossers called Comreg

    try donal.connell@anpost.ie (the boss)


  • #4
    Wertz
    Closed Accounts Posts: 11,909 ✭✭✭✭Wertz


    Austria? lol

    Sorry for laughing but that's bloody pathetic.

    I have nothing helpful to add other than maybe use a private courier next time or something...hate to think that something like that could screw up your eBay feedback rating...


  • #5
    dahamsta
    Banned (with Prison Access) Posts: 16,659 ✭✭✭✭dahamsta


    Devil's advocate here, but how was the parcel addressed?


  • #6
    Wertz
    Closed Accounts Posts: 11,909 ✭✭✭✭Wertz


    I'm sure that whether it was handwritten or printed off (the better of the two obviously), there was a postcode included and that alone should ensure it at least get's to the country in question...


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  • #7
    maireadmarie
    Closed Accounts Posts: 191 ✭✭maireadmarie


    Believe you me, I feel for you! This makes me realise how amazing Pony Express was!:rolleyes:


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