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Tech Support Questions ?

  • 19-10-2006 8:06pm
    #1
    mada999
    Registered Users, Registered Users 2 Posts: 7,218 ✭✭✭


    Hi I have an interview for a technical support job in an ISP early next week and I'm wondering what kind of technical question would I be asked?

    Thanks in advance! :)


Comments

  • #2
    ErinGoBrath
    Registered Users, Registered Users 2 Posts: 2,353 ✭✭✭ErinGoBrath


    mada999 wrote:
    Hi I have an interview for a technical support job in an ISP early next week and I'm wondering what kind of technical question would I be asked?

    Thanks in advance! :)

    I'd recommend that you have a look around the support section of the ISP's website and read all technical FAQ's. This should put you in a good position to answer any question they throw at you!

    Best of luck in the interview :cool:


  • #3
    Moonbeam
    Moderators, Education Moderators, Society & Culture Moderators Posts: 19,019 Mod ✭✭✭✭Moonbeam


    Depends which isp and which support dept tbh

    Read up on the technologies they use and the company itself.


  • #4
    MarkR
    Moderators, Regional Midwest Moderators Posts: 11,251 Mod ✭✭✭✭MarkR


    Make sure you know how to set up a dial up, a lan connection, and a wireless connection. As prev poster said, check their sites for faqs.


  • #5
    shoegirl
    Registered Users, Registered Users 2 Posts: 2,060 ✭✭✭shoegirl


    mada999 wrote:
    Hi I have an interview for a technical support job in an ISP early next week and I'm wondering what kind of technical question would I be asked?

    Thanks in advance! :)

    They would probably expect either password/account related questions or basic networking stuff - mostly related to setting up connections as thats the level that these guys usually support.

    They might also want to know how you'd handle people who are totally non technical as they probably get mostly these callers.


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