[Article] Ryanair Brought To Heel

Ruu_Old

An article from sky.com/news that might be of some interest.

Budget airline Ryanair has been forced to change its terms and conditions after complaints it was denying passengers their legal rights.
The Dublin-based operator was threatened with legal action if it failed to comply with European laws.

Under EU legislation, airlines that cancel flights must offer passengers a refund and a free flight home, plus meals and accommodation.
But angry customers told the Office of Fair Trading that Ryanair was ignoring the rules.

The OFT launched an investigation which upheld their complaints.
It found the airline's policy on delayed or cancelled flights failed to comply with EU regulations and was "unfair".
Sky Reporter Joel Hills said the OFT also had concerns about the airline's baggage policies.

He said: "Ryanair is not obliged to carry oversized items like skis, snowboards, surfboards - it chooses to and charges you for the privilege. Nothing wrong with that.
"But what Ryanair used to do was, at check-in, it would get passengers to sign a form effectively absolving the company of any responsibility for loss or damage."

The airline's lost baggage policy, which allowed it to deny liability if passengers failed to submit two claims in 21 days, was also deemed unfair.
In a statement, Ryanair said: "The Office of Fair Trading has been in contact with a number of airlines, including Ryanair to suggest additions/modifications to the terms and condition of travel.
"Ryanair has been working with the OFT to implement these suggested additions/modifications."

whatsupdoc?

Love to see Ryanair stumping up for FREE accomodation, FREE food etc.
They would probably add surchages of twice the cost to them!