SP2 breaking laptop

Tellox

I've been trying for a while now to get Black&White working on a friends laptop,and after a wild goose chase, it finally dawned on me that SP2 would fix the problems, thanks to the planetBW forums.

So I downloaded and installed SP2 on his laptop, and that was that. It now hangs on boot, and refuses to boot in safe mode, normal, last known good config etc etc. (First time I've ever seen a computer reject SP2 so badly, but there you go.)

Laptop specs; http://qclab.korea.ac.kr/~choims/Linux/LifeBook-E4010/Specification.html

Theres a LOT of important data on that laptop, his mother has a fairly important job. Is there any way to fix all this without going through an immense amount of hassle that could further wreck the laptop?

Ruu_Old

I think you can use the Recovery Console to remove SP2 if that might help. Click here, if you haven't tried. Also try loading the files one by one (step-by-step after tapping the F8 key at bootup). See which one causes the system to hang after loading the files manually.

8T8

During the step by step see if it hangs on the Agp440.sys service.

Tellox

Hangs at SPTD.sys ("click here to stop loading SPTD.sys)

Tom Dunne

Google says that is a Daemon Tools file.

I think your best option would be to use the repair console to get the laptop back to SP1. You won't lose any files, but you will lose SP2 and program settings.

TerrorFirmer

Is this black and white original or the sequel?

Because the first one runs fine on Sp1, and the second, will most likely not work on your integrated graphics card anyway...

Tellox

tom dunne wrote:

Google says that is a Daemon Tools file.

I think your best option would be to use the repair console to get the laptop back to SP1. You won't lose any files, but you will lose SP2 and program settings.

Is there any way to do this without an XP cd? afaik, the laptop was shipped with a bollocks fujitsu install thing.

Tom Dunne

I don't think so, you need to boot off the XP CD.

Tellox

Got a hold of a boot CD and uninstalled SP2. Now, the system blue screens on boot. The problem is, the laptop instantly restarts itself whenever the screen appears, giving me no time to read it! I made out that a file is missing during one stage where it hung for a second,but that was the best of it.

erm.
What now?

edit: I was told I should run SFC, and that it'll replace any missing files from the XP cd, but erm, it appears I can only access that from Windows. Joy!

Tom Dunne

When you say you uninstalled SP2 - did you actually do that, or did you do a repair installation?

It's the latter you really need - get XP back to the way it was before you installed any stuff.

8T8

May be too late but you could try disabling the SPTD.sys through the recovery console with the command below;

disable SPTD.sys

It wont hurt but as a long shot run chkdsk as well.


Incidentally what does XP blue screen on it may name a file or service, but if it auto-reboots it can be hard to see.

To get around that issue press F8 at startup & enable all boot logging after the BSOD a ntbtlog.txt will be created in the root of the C:\ drive.

Now boot into the recovery console & too view it use the command;
type ntbtlog.txt

Alternatively type in the following commands to allow file copy;
set allowallpaths = true
set allowremovablemedia = true

If all goes well you can copy the ntbtlog.txt onto a floppy and take a look or post it here if you want. There is a small chance the above wont work as the commands above are restricted by a security policy that must be removed in Windows beforehand.


Also if all attempts at repair fail there is one other avenue if you can locate it, Winternals ERD Commander Emergency download version is a bootable CD contains various utilities meant for repairing Windows among them was the ability to use the system restore feature outside of the Windows environment. You could roll back the system to the system restore point that was created before SP2 was installed.

Of course the tricky part if that the emergency version of ERD Commander is no longer officially circulated it was replaced by a trial CD only affair that they will only send via snail mail, still you may want to try it if all other paths are dead ends. See this reseller link under "disaster repair & recovery" is the Administrator's Pak/ERD commander program you can request a trial version.