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Outlook email Problem...Please Help???

  • 10-10-2006 12:16pm
    #1
    Millionaire
    Closed Accounts Posts: 2,248 ✭✭✭


    Hi Guys

    I am not great with PC Support!

    I got a web email provider, (so I can check my mail online when out and about) but in office, I download email into MS Outlook, where I can manage emails better, and put stuff in Folders etc.

    This past 2 weeks, my Outlook keeps downloading 2 or 3 copies of the same emails. Yesterday, I though if I let it down load, it would "fix" itself, and I down loaded.....over 450 emails. today I had about 30 emails when I check the webmail, but when I went to outlook, it wanted to download over another 450 emails.

    Any ideas how I can fix this?

    Otherwise I will have to go to computer shop to get fixed.

    Also cannnot uninstall/reinstall as it would updo settings I got an IT guy to put in for me in december (back home) which relates to other database software that some of the emails go to.

    Thanks for any help!

    G


Comments

  • #2
    aidan_walsh
    Closed Accounts Posts: 17,208 ✭✭✭✭aidan_walsh


    Is the email set up to download as POP or IMAP? Does it download two or three copies at once, or one each time you connect?


  • #3
    Millionaire
    Closed Accounts Posts: 2,248 ✭✭✭Millionaire


    Hi Aidan

    Thanks for the reply, I am using web.mail from netsource...so not sure if POP or IMAP...I suspect IMAP for some reason.

    I tried this...

    If you don't need messages left on the server after you get them in Outlook, do this:

    In Outlook go to
    Tools
    Email Accounts
    Email: View or Change existing email accounts
    Click Next
    Select the acccount (highlight it)
    Change
    More settings
    Advanced
    Delivery - uncheck "leave copy of messages on server"
    save and exit


    This seems to work, as when I did it, I only pulled down last night/this mornings messages, and it took the messages out of the webmail online account, which is how it worked before.

    Not sure how, or why the settings changed, as I nor anyone else was changing anything.

    Anyway I hope this fixes the job.

    Thanks

    M


  • #4
    Japseye
    Registered Users, Registered Users 2 Posts: 126 ✭✭Japseye


    You might have this fixed now but I came across this issue before where the user was using Pop mail, everytime she went to send/recieve it would download a duplicate copy of every e-mail . The problem was with her anti-vrius, she was using Norton which scanned every mail going out and in. when I disabled it it worked fine. I just uninstalled it and put on AVG instead. worked fine after that . anyway it looks like you're sorted but if it comes back to haunt you maybe this might help :)


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