Installing NTL multi-room viewing

redsox

Hi guys

I'm after ordering NTL digital (as a new customer). However the last tenant already had the analogue set up, which is still connected. They are now just setting up a new account for me, with the digital.
There is already an NTL point in the bedroom aswell, which is currently working for the analogue, and i want that to be set up for digital also under my new account. They said this costs €5 extra a month for this additional point. That's fine.
BUT they said it costs €50 installation for this 2nd point. Does anyone know why this is? It's already set up, and anyway if they're charging for installation at all why is there no charge for installing in the sitting room aswell? I don't get it - any help would be appreciated!

Thanks....

lensman

play hard ball with them, they installed me for free & gave an extra point at no extra monthly charge.
the €5 should be for a 2nd digibox not the extra point

redsox

Thanks - yeah you're right I meant it was €5 extra for the 2nd box. I'll let you know how i get on!

MartMax

sorry lads for bring old thread...

just ordered a multiroom digital yesterday and they gonna charge me €50 for the installation. and, €7.50 a month for the service. does anyone recently manage to get away with the installation fee? they gonna install mine this coming Feb 17.

Mart

MartMax

hi lads - my ranting

yesterday, finally got a second point installed together with another STB for digital max. the reception is perfect and looking not bad on my Dell 2005FPW LCD display.

now the unfortunate part, i'm missing plenty of channels - i.e. it says i'm not subscribed to these channels. the cable guy who installed this said it will take few hours to get all channels loaded but it's now almost 24 hours!

hv been talking to support many times yesterday and once this morning. as usual we went through all the power cycle thing and of course it never solved the problem. all supports said yesterday i should give more few hours.

and this morning i rang again, usual crap and he booked me a support visit - that's another 10 days to wait? the problem as he said it's all possibly due to my end!

the thing is i don't see how it should be my end. well, i'm not an expert. argh!

jeez... 50 euro and a weekend wasted... and another 10 days...!

Mart

The tax man

When you say plenty of channels are missing,can you list them?

MartMax

yeah plenty, so i list down the only channels i have :

101 - 107
203 Euronews ENG
401 Setanta Sports
601 RTE
709 TMF
831 - 836 Euronews (Other languages)
901 - 934 Radio channels

Has been more than 24 hours, nothing has changed. :mad:

Only Setanta and Euronews are good to me at the moment.

The other existing box is working fine, we have all the channels, movies n sports.

Mart

nava

mart_max wrote:

yeah plenty, so i list down the only channels i have :

101 - 107
203 Euronews ENG
401 Setanta Sports
601 RTE
709 TMF
831 - 836 Euronews (Other languages)
901 - 934 Radio channels

Has been more than 24 hours, nothing has changed. :mad:

Only Setanta and Euronews are good to me at the moment.

The other existing box is working fine, we have all the channels, movies n sports.

Mart

Hi

Did you try restarting the new Box? That might help, if it doesn't you will need to contact NTL


Regards

MartMax

mart_max wrote:

hv been talking to support many times yesterday and once this morning. as usual we went through all the power cycle thing and of course it never solved the problem. all supports said yesterday i should give more few hours.

and this morning i rang again, usual crap and he booked me a support visit - that's another 10 days to wait? the problem as he said it's all possibly due to my end!

that's a plenty of restart and switch on/off... with support guy on the phone.

The tax man

mart_max wrote:

yeah plenty, so i list down the only channels i have :

101 - 107
203 Euronews ENG
401 Setanta Sports
601 RTE
709 TMF
831 - 836 Euronews (Other languages)
901 - 934 Radio channels

Has been more than 24 hours, nothing has changed. :mad:

Only Setanta and Euronews are good to me at the moment.

The other existing box is working fine, we have all the channels, movies n sports.

Mart

The STB hasn't been authorised yet. Did anyone you were talking to on the phone ask you to confirm the number on the smart card and the box??
When they say the problem is on your end,they only mean that the STB\card is faulty and not taking the authorisation they sent it.

MartMax

great news.

went back from work this evening and found almost channels up and running. there must be somekind of lag in the authorisation system. yeah, i was asked for the STB and smart card number - they confirmed all matched to the system. anyway it works ok now, giving another day or two so all channels get in the line. nice one, my hauppauge tuner is also on the way from elara.

Mart

p/s : it'd be a lot nicer, if there was no installation fee as a good gesture. after all i am a loyal customer paying for all channels package over 5 years.

snaps

you get nothing for free from ntl even like me been getting tv from them last 8 years and BB the last 3 or 4.