Observer Chat on Full Tilt

Daithio

Playing in the aussie millions satellite on full tilt last night. We're down to six, and the prize structure goes like this. 1st, 18k package, 2nd $6500, and 3rd $3900. So there's alot to play for. I am the short stack with 9k, there's an 11k stack, two 15k stacks, a 30k stack and a 20k stack. I have been playing very very solid poker and not messing around at all, waiting for an opportunity to make a play that gets some respect.

Anyway, the chip leader was the button when it was my BB, and 2nd in chips was the SB. The CL raises for the 4th time in a row (blinds 300-600) to 1800 on my BB. I have enough to make him fold and he can and should fold. I've made a decision to push with any two here if he did it again. Then the SB flat calls. He's quite an aggressive player and I would have thought he'd reraise with a big hand, so I make the decision to pull off a squeeze play. My stack is enough to damage both of them and I've been playing solid. So I push in for my 9K with T4 off. The button instafolds as I'd expected, and the SB goes into the tank. Then one of the annoying observers types in the chatbox 'great play' in reference to my push, implying that it was a move, which it was, and the SB calls pretty instantly with KJ. I don't improve and I'm gone from the tournament.

Anyway, I sent an email to full tilt support complaining that observer chat shouldn't be allowed, particularly at the FT of a tournament when there is almost $29,000 up for grabs, and I got a response saying that I have the option to turn it off if I want. They obviously didn't even bother reading the email as they would have known that the problem was not with me reading it, it was with the other players reading it, which I can't stop.

Anyway I pretty much demanded that they make provisions to turn off observer chat, at least on the final tables of tournaments, or else I was going to withdraw all my funds and not play there again. I haven't heard back yet, but just wanted to know what you all think about it. And if you think it's pretty disgraceful like I do maybe you could send them a mail to let them know. Cheers.

loosecannon

hey dave,

that's a bit of a tough break, the observer chat on Full Tilt can get very annoying, especially if there happens to be a pro at the table, u get a load of railbirds spouting off on the sidelines

i just thought i'd let you know what i think of the Full Tilt support that i've encountered, i won my wsop package with them this year and they were a fcuking disgrace, i had a lengthy back and forth with them over the fact that they wouldn't help me with money in any way for flights or accomodation (the package i won was just the $10k entry) so i had to pay for everything myself, in the end they were just downright rude about it via the emails, of some of the other matters that i have tried to deal with Full Tilt support they have been equally rude and unhelpful

when i got to vegas the support system was disgraceful, they had informed me via email that i was to start on day 1d, fortunately i popped up before day 1a and after waiting over an hour to find the one Full Tilt rep that dealt with registrations i was told i was on in less than 24 hours! not cool

the one that really annoyed me though was that after the first day when i got through, i was understandably delighted and i bumped into the rep that i dealt with that first day, i told him that i had got through the first day with over 27,000 chips to which i was told in a particularly rude manner 'oh well mark vos has got over 90,000'!!!!!!!!!!!!!!:mad: what a cnut!

comparing this to the way betfair and specifically ruru looked after us the year before in unreal

i'm sending an email on to support the cause!

cheers

andrew

connie147

Sick one Daithi,you must have been gutted. Ive only once ever had somthing like that (not the same scale of tourney mind), on a final table of a 25,000 gtd when I pushed from mp with s h i t e(I had been playing tight), when an observer came on saying I was a known bluffer and call me(I had knocked the observer out earlier) and the BB fcuking called me with QJ and won. Jesus was i fcuking mad
Email on the way and indeed from a few of my club members.

Goodluck2me

thats hard luck allright, what would be the "actual" punishment here though if it happened in a live game? i mean actual by not what should but what does happen?

Daithio

goodluck2me wrote:

thats hard luck allright, what would be the "actual" punishment here though if it happened in a live game? i mean actual by not what should but what does happen?

It just doesn't happen in a live game. The only time you're ever going to have observers is in a big tournament, and it would be made clear to the crowd beforehand to keep their mouths shut. If they didn't they'd be promplty ejected I'd imagine.

Goodluck2me

Daithio wrote:

It just doesn't happen in a live game. The only time you're ever going to have observers is in a big tournament, and it would be made clear to the crowd beforehand to keep their mouths shut. If they didn't they'd be promplty ejected I'd imagine.

i meant if a player done it?

bohsman

goodluck2me wrote:

i meant if a player done it?

Theyd be told to shutup before they could get too far and get warned not to do it again

ullu

Did you ask the player if that had any bearing on his decision? He could have put you on a lowish pp and decided to take the coinflip.

I've had a couple of problems with players in cash games who have seen me play really aggressively tell a player who's new to the table that my big river bet is probably a bluff though the callers who benefit would claim they weren't swayed in case the guy commenting was a friend of mine or such.

loosecannon

dave i just got the exact same reply! see below, they really don't read their emails i reckon!




Thank you for bringing this to our attention.

For an immediate fix for players that are distracting and bothersome,
you can mute them in the interim by clicking on the plus sign icon
beside the chat box, selecting "Options" and unchecking "Player Chat"
and "Observer Chat". You can also mute them by right-clicking on their
avatar and checking "Muted".

When you observe chat abuse in the future, please e-mail
support@fulltiltpoker.com with the contents of the chat log in your
e-mail. To copy the chat log please highlight the chat area and click
on CTRL + C then click on the e-mail body and click CTRL + V. This will
assist us in taking prompt action as we investigate the issue.

We thank you for your feedback, and wish you the best of luck on the
tables. If there is anything else we can assist you with, please let us
know.

Regards,

Jennifer
Full Tilt Poker Support

Goodluck2me

try send an email with random text but have the subject bar "trouble with colour of screen" and see if same happens.

Daithio

Just got this reply from them there. I'm getting fairly sick of writing to them, and not really sure I could be bothered pursuing it any more. I don't see why observer chat is so necessary, they should at least agree that it should be turned off at final tables.


Hello David,

Thanks for your input and I?m sorry that you were exposed to that
Observers antics.

I understand your frustration and although we cannot block Observes
input you can report them when they make comments that induce a
different action by a player. This behavior is not tolerated by Full
Tilt Poker. We want all of Full Tilt Pokers players to enjoy a fair and
unbiased game.

If you have the Observers player ID we will look up their chat history
and make sure they do not interrupt play again.

I hope we can help make Full Tilt Poker more enjoyable for you. Please
feel free to email support whenever you experience problems like this.

Best of luck at the tables!

Regards,

Jenna H
Full Tilt Poker Support

NickyOD

Dave it might be worth posting this on the mob forum. Joe and Barny read the forum and would have some influence on FT.

Daithio

I did already Nicky, cheers.

bohsman

NickyOD wrote:

Dave it might be worth posting this on the mob forum. Joe and Barny read the forum and would have some influence on FT.

"the only good thing about the programme is you Vicky"

ocallagh

when a player is all-in, chat for everyone should be disabled. i think this is the case with poker stars..

lazlo

ocallagh wrote:

when a player is all-in, chat for everyone should be disabled. i think this is the case with poker stars..

i agree-except for those active in the hand-they should be allowed sya whatever they like

mdwexford

it is the case with pokerstars and thats the way it should be with every site

theres no need for observer chat, all it is is pointless rubbish by a bunch of idiots
most of the time

TacT

ugh, guess I won't be making any deposit to FT anytime soon. Disgraceful carry on, especially the lack of any comprehension/compassion from their support team.

Ollieboy

Dave, firstly very unlucky and it was great a move and a very good read.

Oscar I'm afraid it does happen on live tables and I've also been the victim of this, but I know good dealers like yourself dont let this happen, but its not always the case. It also happens online a lot too, but I dont aggree with shutting down the chat box as they currently do on pokerstars, or if they do, they should let the players invovled in the hand chat, as chat is part of the game, but online you dont get enough time to get information from a player with chat, but you can pretend you have a bigger hand than you actually have, so I think we both agree chat is a big part of the game or it is for me. I think its unfair how Pokerstars deal with it, but I also disagree with letting other players and railbirds make comments also, it should only be the players in the hand that can use the chat.

As I said, I've been victim to this on live games, even last years WSOP when a muppet made a comment about a hand and it happens weekly for me online on most sites. I remember a Friday night in the Fitz when a flop came AA7 and the player who took ages to fold throws up his hands and said I had A7, I think it was Mike Lacey you was about to make bet to take the pot and he had to check after the comment and loss the pot to a river bet.

jonnner

This happened on Tribeca the other night.

I'm limp UTG with 9c9h,
cutoff raises to 4 x bb,
button calls,
i call,
Flop 9s 7s Ac,
I check,
cutoff bets pot,
button calls,
I Push all-in

Cutoff is taking his time untill button says "phuck that i'm out" and they both then fold.
These two players are allways talking to each other but i never seen them do anything like this before.
I emailed support to ask what they thought of it and they just said what happened was wrong but it wasnt seen as serious.

Now this is nothing compared to what happen Daithio but i was wondering what you guys thought of it.

shaydy

What a sh!tty thing for someone to do, what the fock was he thinking typing that, he gets nothing from it. I just don't understand it.

I didn't realise pokerstars turned chat off on final tables when someone is allin, thats a great feature that other sites should take note of in my opnion.

Shay

Imposter

jonnner,

The button should get a minimum of a chat ban. Get back on to support, that carry-on is not allowed and the site should do something about it.

Macspower

with full tilt now moving to Dublin and making a play for Irish and European players you'd think they would be more anxious to please.

Mac.

5starpool

Is it not only just Tiltware, the legally seperate company that develops the software that is moving to Dublin? Will the FullTilt brand itself and all associated income not be based in a tax haven like all the other places?

Also, I doubt that a more Euro friendly approach will be taken due to their base location. They should be looking to please all their customers anyways.

Macspower

not really sure of the ins and outs of it but where i got the info was from a guy working for Full Tilt. I'm sure some of you have played with the full tilt guys in Dublin recently. I was sitting at a table with one of the guys and he just said that they were moving to dublin and were very interested in getting more customers over here.
Don't know any more....... anyway makes no differ where they are they should be nicer.

ionapaul

Dom, after talking to some of the Full Tilt folks playing recently in the SE, it seems their entire operation (maybe not the company registration, for tax purposes) is now in Dublin - marketing, management, etc.
What happened to you Dave is just infuriating. Haven't played any tournaments on Full Tilt but this would really upset me if I encountered it.

5starpool

ionapaul wrote:

Dom, after talking to some of the Full Tilt folks playing recently in the SE, it seems their entire operation (maybe not the company registration, for tax purposes) is now in Dublin - marketing, management, etc.

Ah ok, my bad.

craigcharlie

Daithio wrote:

I sent an email to full tilt support complaining that observer chat shouldn't be allowed, particularly at the FT of a tournament when there is almost $29,000 up for grabs

I'm not so sure about your read of this Daithio. With almost 29,000 up for grabs, do you really think this guy was that influenced by some observer chatterbox?

who knows what went through his head - but given the chip stack sizes you talked about, it seems like he might have thought it was an acceptable risk.

I feel for your loss, but it seems to me that if you're gonna make a move with T4 off... you got be prepared for what happens.

I won round one of one of those Aussie Millions tourneys (yes, won ) but came in 135th in round two... got outrivered, it happens. Anyway, with the stack sizes you mentioned, I probably would have made that call with KJ. Risky, but a chance for a decent payoff if an ace doesn't land on the board - which is what i would have put you on...

anyway, my point is this - if that guy listened to some random muppet in a 29,000 game, he's too much of an idiot for you to predict anyway.

Given the level you guys were at, it seems like everyone would be ignoring the idiot chatter...

HalfBaked

craigcharlie wrote:

I'm not so sure about your read of this Daithio. With almost 29,000 up for grabs, do you really think this guy was that influenced by some observer chatterbox?

who knows what went through his head - but given the chip stack sizes you talked about, it seems like he might have thought it was an acceptable risk.

I feel for your loss, but it seems to me that if you're gonna make a move with T4 off... you got be prepared for what happens.

I won round one of one of those Aussie Millions tourneys (yes, won ) but came in 135th in round two... got outrivered, it happens. Anyway, with the stack sizes you mentioned, I probably would have made that call with KJ. Risky, but a chance for a decent payoff if an ace doesn't land on the board - which is what i would have put you on...

anyway, my point is this - if that guy listened to some random muppet in a 29,000 game, he's too much of an idiot for you to predict anyway.

Given the level you guys were at, it seems like everyone would be ignoring the idiot chatter...

I see the point your making, but in my opinion if the guy was 50/50 something such as this could have been the difference between a fold and a call.

MrPillowTalk

jonnner wrote:

This happened on Tribeca the other night.

I'm limp UTG with 9c9h,
cutoff raises to 4 x bb,
button calls,
i call,
Flop 9s 7s Ac,
I check,
cutoff bets pot,
button calls,
I Push all-in

Cutoff is taking his time untill button says "phuck that i'm out" and they both then fold.
These two players are allways talking to each other but i never seen them do anything like this before.
I emailed support to ask what they thought of it and they just said what happened was wrong but it wasnt seen as serious.

Now this is nothing compared to what happen Daithio but i was wondering what you guys thought of it.

I dont really see a problem here.

what the button did was out of order but if anything it would have helped you get a call off the cutoff as he now knows he wont get raised behind.

Your pre flop limp call utg and then flop check raise stinks of a set.

hotspur

If this had been a Pokerstars satellite all chat would have been turned off by that stage wouldn't it? Chat is a great thing on sites but observer chat has no value when that kind of money is involved and shouldn't be allowed. Unlucky Daithio, will wait for your next online tourny to type "great squeeze play, Harrington RULEZ!!".
By the way Cryptologic is moving to Dublin in next few months too.

Daithio

craigcharlie wrote:

I'm not so sure about your read of this Daithio. With almost 29,000 up for grabs, do you really think this guy was that influenced by some observer chatterbox?

who knows what went through his head - but given the chip stack sizes you talked about, it seems like he might have thought it was an acceptable risk.

I feel for your loss, but it seems to me that if you're gonna make a move with T4 off... you got be prepared for what happens.

I won round one of one of those Aussie Millions tourneys (yes, won ) but came in 135th in round two... got outrivered, it happens. Anyway, with the stack sizes you mentioned, I probably would have made that call with KJ. Risky, but a chance for a decent payoff if an ace doesn't land on the board - which is what i would have put you on...

anyway, my point is this - if that guy listened to some random muppet in a 29,000 game, he's too much of an idiot for you to predict anyway.

Given the level you guys were at, it seems like everyone would be ignoring the idiot chatter...

I know what you mean. There's every chance he may have called anyway, but he could also be some ego driven idiot who doesn't want their pride bruised because I'm making a move on him that some muppet in the chat box has noticed. It's beside the point anyway, for final tables observer chat should be banned. Read what happened to Connie on tribecca, that's much worse and by the sounds of things the observer definitely had an influence.

curehead

bet fair poker is the only site ive came acrooss that doesn't allow observer chat. i wish they would all do it it gets so annoying when people are typing in call ,call ,call ,and i know i have called myself because of this and won and of course lost but it shouldnt be allowed . even when you are in the tourney and get knocked out you cant comment in the box about their play good or bad because you have now become an observer.

Goodluck2me

Ollieboy wrote:

I remember a Friday night in the Fitz when a flop came AA7 and the player who took ages to fold throws up his hands and said I had A7, I think it was Mike Lacey you was about to make bet to take the pot and he had to check after the comment and loss the pot to a river bet.

what do you mean here, its kind of hard to understand.

Daithio

curehead wrote:

bet fair poker is the only site ive came acrooss that doesn't allow observer chat. i wish they would all do it it gets so annoying when people are typing in call ,call ,call ,and i know i have called myself because of this and won and of course lost but it shouldnt be allowed . even when you are in the tourney and get knocked out you cant comment in the box about their play good or bad because you have now become an observer.

Yeah I really like that feature. I can put up with the observer chat on other sites, but as I said there's no place for it at a final table.

Ollieboy

goodluck2me wrote:

what do you mean here, its kind of hard to understand.

A player raise in early position and another player in late position took ages to pass, Mike than flat called the raise in the BB as far as I remember.

The flop came AA7 and the guy that took ages to fold, shout " I fold A7". I could see Mike going for his chips before the guys said this and now he had no choice but to check and he end up losing the pot as a bet on the flop would have taken it down.

kickintheteeth

i think it should also be near the bubble.

i remember playing a tourney on party, down to 50 from 3500, and it took an hour and half to get to bubble(27). one or two tables were all just folding and letting the BB take it down, they all were tlking to each other in the chat. very annoying

Daithio

Ollieboy wrote:

A player raise in early position and another player in late position took ages to pass, Mike than flat called the raise in the BB as far as I remember.

The flop came AA7 and the guy that took ages to fold, shout " I fold A7". I could see Mike going for his chips before the guys said this and now he had no choice but to check and he end up losing the pot as a bet on the flop would have taken it down.

I dunno, a bet would have looked SUPER strong. Could have been super dumb also though.