Program Removal

nah_biy!

Ok, simple enough really.

Had McAfee, free trial with Notebook, it expired, all deleted and stayed off the net just to stay on the safe side.

Had a copy of Kaspersky 6 [official no cracks] and had to go on the net for an updater and install package. Pretty sure my comp stayed nice and clean, ran the usual products fopr scans afterwards.

Now the install corrupted somehow and I got a bit frustrated and I've decided to chuck Kaspersky, but when I try to I get the following:

click here to see image of f**k up

Basically I have tryed using AEVITA wipe and delete to search the fecker out, and also looking through my Temp folder and its not there, I need that .msi file to delete it

I have Norton Security 2007, and a few other things, but aside from that, I can't install a new security [package without deleting this. I'd rather not format, but if I have to of course I will.

Any suggestions folks?

Specs: Intel Centrino Duo 2.0 Mhz / 1024 Mb Ram

TempestSabre

What ever you do don't install Norton!

killbillvol2

Have you tried reinstalling Kaspersky? It's a much better option than Norton.

Ruu_Old

Reinstalling might be the best thing to do and then it might allow you to remove it properly. Do you use System Restore? You could rollback to before you installed Kapersky or deleted the files?

nah_biy!

I cant reinstall as this supposed file doesnt appear to exist

And no matter what I try to install it states that Kaspersky 6 is installed and I should remove it, Norton even prompts to the Add/Remove Programs and from there, trying to remove Kaspersky gives the fault in my first post

This file is not on my comp and having scanned my comp for viruses it seems its a big old **** up

System restore is to the point where I sit upon a fresh new comp, and frankly I don't want to lose 20 Gigs music and Prison Break episode 1 - present

killbillvol2

nah_biy! wrote:

System restore is to the point where I sit upon a fresh new comp, and frankly I don't want to lose 20 Gigs music and Prison Break episode 1 - present

I'm open to correction here but system restore shouldn't delete your music or video files, just installed software.

steveland?

killbillvol2 wrote:

I'm open to correction here but system restore shouldn't delete your music or video files, just installed software.

Nope, your files should be fine, just rolls back registry changes, installed software etc. Those illegally downloaded files should be sitting their happily, stewing in their piracy when you restore

Ruu_Old

killbillvol2 wrote:

I'm open to correction here but system restore shouldn't delete your music or video files, just installed software.

Correct, it normally tells you where they are located if they had to be moved (folder might be renamed or something).

killbillvol2

One other possibility: your version of Kaspersky isn't the most up to date available. Yours is 6.0.0.300, mine is 6.0.0.303. You could download the latest version from their website and just put in your licence key after it installs? All program updates are free with Kaspersky as long as your licence is valid.

TempestSabre

nah_biy! wrote:

....And no matter what I try to install it states that Kaspersky 6 is installed and I should remove it, Norton even prompts to the Add/Remove Programs and from there, trying to remove Kaspersky gives the fault in my first post ...

Uninstall Norton. Until you do that theres no point in going further.

nah_biy! wrote:

....System restore is to the point where I sit upon a fresh new comp, and frankly I don't want to lose 20 Gigs music and Prison Break episode 1 - present ...

Sorry, sit upon?

nah_biy!

Ok so how do I system restore this bad boy?

Ruu_Old

Start->Programs-Accessories->System Tools->System Restore and select Restore my computer to an earlier time. It should give you a number of dates from where to rollback to.

nah_biy!

Cool, I'm @ Uni atm will take a look later, praying for a good response

Ruu_Old

I just hope you had System Restore turned on.