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Trouble Connecting on Laptop

  • 30-09-2006 4:48pm
    #1
    Irish Gunner
    Registered Users, Registered Users 2 Posts: 3,785 ✭✭✭


    Hey

    Friend has BB with Irish Broadband, they dont have a phone line so went with these guys I know they are brutal

    Lately they cannot connect to the net and they were told it was their laptop a Dell Inspiron

    took a lend of it to see if I could connect using my modem and got the below results

    Connected modem up to laptop using a ethernet connection to a Bt voyager 2100 modem

    Connection through WAN Miniport(pppoe) error 676 The remote computer did not respond

    In the properties of the connection in the internet TCP/IP the protocols are ticked as obtain automatically

    also ticked are Qos Packet scheduler & Intel wireless connection agent

    Tried pinging 192.168.1.1 and go

    Destination host unreachable

    Also tried the wireless option and installed drivers and usb agent but no joy there either

    So is it the Pc and if so any way to fix this or is it time for them to give Dell a call as this is where they bought the laptop ?

    Cheers

    https://www.dublinarsenal.com/



Comments

  • #2
    thebman
    Closed Accounts Posts: 10,012 ✭✭✭✭thebman


    Have you check the properties of the device in device manager.

    Intel's usually have an option to use one protcol or another or both so check both.

    There is also a power saving option which you could turn off in there

    Also make sure it isn't in adhoc mode (if this is an option).


  • #3
    Irish Gunner
    Registered Users, Registered Users 2 Posts: 3,785 ✭✭✭Irish Gunner


    brim4brim wrote:
    Have you check the properties of the device in device manager.

    Intel's usually have an option to use one protcol or another or both so check both.

    There is also a power saving option which you could turn off in there

    Also make sure it isn't in adhoc mode (if this is an option).

    Cheers but bit of a PC noobie so how can I do this?.

    Thanks

    https://www.dublinarsenal.com/



  • #4
    dub45
    Moderators, Technology & Internet Moderators Posts: 12,450 Mod ✭✭✭✭dub45


    Have you confirmed that the ethernet connection on the laptop is actually working? Can you connect to your router via the ethernet connection?

    Have you scanned the latpop for viruses spyware etc etc


  • #5
    Irish Gunner
    Registered Users, Registered Users 2 Posts: 3,785 ✭✭✭Irish Gunner


    dub45 wrote:
    Have you confirmed that the ethernet connection on the laptop is actually working? Can you connect to your router via the ethernet connection?

    Have you scanned the latpop for viruses spyware etc etc

    How can I check the ethernet connection on the laptop is working ?

    They have Mcalee or whatever its called installed on it so may run it

    However what could be buggering it up for a wireless connection ?

    Thanks

    https://www.dublinarsenal.com/



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