Irish Rail Customer Usergroups

daymobrew

I saw a poster in Drumcondra station for Customer Usergroups so I emailed customer.usergroups@irishrail.ie.

I received an application form in return with the following blub:

Usergroup Application wrote:

As part of our efforts to improve our service to our customers, Iarnród Éireann is setting up a number of customer user groups throughout the network.

These groups will enable us to get regular feedback from customers about their experiences while using the train service.

If you are a regular user of the train service we are interested in hearing from you.

If you are chosen to be a member of a user group you will be required to do the following:

Commuters – Complete a questionnaire about your experience for one journey per week and attend 3 meetings per year. For each meeting that you attend you will be given a 7 Day Rail rolling short hop ticket for the Greater Dublin area. After 18 months, all those who are still actively participating in their user group will be given a weekend Railbreak voucher for 2 adults.

Intercity Customers – Complete a questionnaire about your experience for two journeys per month and attend 3 meetings per year. For each meeting that you attend you will be given a €20 gift voucher which can be redeemed against future train tickets.

After 18 months, all those who are still actively participating in their user group will be given a weekend Railbreak voucher for 2 adults.

If you feel that you are available to make the commitment to completing the questionnaires and attending the 3 meetings then please complete the attached application form

The mail also included the questionnaire which asks about train timekeeping, overcrowding, train and station cleanliness, announcements/displayed info and staff (appearance, helpfulness). I can post this if requred.

Victor

daymobrew wrote:

I can post this if requred.

Post away.

enterprise

I have seen those posters as well - it seems to be a Northern & Eastern initiative as I haven't seen any such posters on the Southern & Western business unit.

However the following did catch my eye:

daymobrew wrote:

Intercity Customers – Complete a questionnaire about your experience for two journeys per month and attend 3 meetings per year. For each meeting that you attend you will be given a €20 gift voucher which can be redeemed against future train tickets

.

The lines between "Intercity" & "Commuter" are a bit blurred on Northern and Eastern. Can we put on the questionnaire how about using suitable trains in the "any other suggestions section"?

Ham'nd'egger

enterprise wrote:

The lines between "Intercity" & "Commuter" are a bit blurred on Northern and Eastern. Can we put on the questionnaire how about using suitable trains in the "any other suggestions section"?

Sure the Sligo line isn't Inter City, everybody knows Sligo is just a town

daymobrew

The questionnaire is attached.