SMART Fault - Eircom to fix

Peace

Hey,

I have a fault on my smart line. I've logged it with them today. I'm wondering if anyone else has experience with getting line faults fixed?

How long does it take eircom to respond to smart customer faults... i'd imagine they will drag their feet for the next decade if previous performance is anything to go by... [you can tell m line activation went smoothly?]

This doesn't seem to be related to the problems everyone experienced at the weekend.

machalla

I had a line fault last year. I would suggest you follow up on it every day with Smart and ensure that there is some movement on it or it might just get lost at the bottom of the queue. Took about a week or more I think before Eircon did anything and all they did was say the line was perfectly fine, nothing to do with them...

oulu

Peace wrote:

Hey,

I have a fault on my smart line. I've logged it with them today. I'm wondering if anyone else has experience with getting line faults fixed?

How long does it take eircom to respond to smart customer faults... i'd imagine they will drag their feet for the next decade if previous performance is anything to go by... [you can tell m line activation went smoothly?]

This doesn't seem to be related to the problems everyone experienced at the weekend.

I had same issue so I rang comreg and they got on to eircom fixed next day

Peace

So i got a phone call today (after i chased them asking what had happened). Apparently Eircom got back to smart telling them that I was an Eircom customer. Smart then proceeded to tell me to call Eircom and get them to fix my line.

I made it clear to the smart person that that was not going to happen and that i wa squarely over to smart to fix my line as I'm paying smart for the priveledge.

If only i could go back in time. I'd order eircom bb and cut out all this middle man b*llsh*t.

Big Chief

blame the country and 1 companys monopolisation over the whole of it

running back to said company would fix your problems for sure though... :rolleyes:

Peace

Well whatever you opinion, i just want service. I don't care who provides it.

Anyway, SMART came back and said that the only way to square away my account was to cancel the account with them and go through the order process from scratch with eircom.

I said i'd certainly do the cancellation thing, but not the reorder thing.

paulm17781

You do realise that this process is only so tedious because Eircon make it so? I would go back to Smart on principle because the Eircon tactics are so bad.

probe

paulm17781 wrote:

You do realise that this process is only so tedious because Eircon make it so? I would go back to Smart on principle because the Eircon tactics are so bad.

Unfortunately this is just another story of
EirComReg
and their apparent attempts to shut down loop unbundlers?

.probe