cancelling bb accounts

pinksoir

I'm just wondering if anyone could help me. I recently signed up to Magnet broadband, and when I was speaking to the sales person I was adamant about making sure that both static ip and port forwarding would be possible with the package. however, since I began using the broadband, it has become clear that neither are possible. I am seriously considering terminating my contract as they are not, in my opinion, holding up their end of the bargain, seeings as I only took up their offer on the grounds of being able to set up a static ip and forward ports.

see this thread: http://www.boards.ie/vbulletin/showthread.php?t=2054986991

I don't like being messed around by isps (who does!!) and am just wondering if anyone knows where I stand on this legally...

cheers,
pinky.

dub45

pinksoir wrote:

I'm just wondering if anyone could help me. I recently signed up to Magnet broadband, and when I was speaking to the sales person I was adamant about making sure that both static ip and port forwarding would be possible with the package. however, since I began using the broadband, it has become clear that neither are possible. I am seriously considering terminating my contract as they are not, in my opinion, holding up their end of the bargain, seeings as I only took up their offer on the grounds of being able to set up a static ip and forward ports.

see this thread: http://www.boards.ie/vbulletin/showthread.php?t=2054986991

I don't like being messed around by isps (who does!!) and am just wondering if anyone knows where I stand on this legally...

cheers,
pinky.

Starting a second thread on the subject is not going to get you anywhere. Unless you have your conversation documented I doubt that you have a leg to stand on - this problem with magnet has been flagged here many times - moral of the story is caveat emptor. You can post here as often as you like but its not going to get you anywhere - get on to Magnet and state your case - no substitute for that.

pinksoir

yeah, probably should have posted this in the old thread. ah well. I did get on to magnet but they are unhelpful as can be. it doesn't state anywhere in the contract about port forwarding, etc, so i was really seeing if anyone had any advice to give re: legality. oh, and the conversation may have been recorded, as I hope it was...

whats that... caveat emptor...something about a tie...?

dub45

pinksoir wrote:

yeah, probably should have posted this in the old thread. ah well. I did get on to magnet but they are unhelpful as can be. it doesn't state anywhere in the contract about port forwarding, etc, so i was really seeing if anyone had any advice to give re: legality. oh, and the conversation may have been recorded, as I hope it was...

whats that... caveat emptor...something about a tie...?

http://en.wikipedia.org/wiki/Caveat_emptor

dathiultaigh

I understand were you are coming as something similar happened myself with a NTL sales person telling me the service I wanted to sign up for was uncontended. I could not believe this so I held off on the order until I checked the contention ratio on there websie and found it to be contended. Result : No sale for NTL that time round.

What I would advise is approach Com Reg and register a complaint with them also ask them help you resolve this issue for you. Com Reg powers is considered by some as a toothless dog and com reg will probably say something like "make sure to educate yourself about what you buy/sign up for" but you should argue that this kind of information is never listed in the T's&C's (I am assuming its not) and this kind of false sales information is just not on specially when you are signing up for a contract.

Also how recently did you sign up? As you may have a get out clause within earlier days of the contract (I assume there is a contract?) this should definatly be listed in the T's&C's.

pinksoir

cheers,
I am not completely familiar with this Com Reg of which you speak. However, I am sure that no information was given about opening ports within the contract. The static ip issue is another thing altogether, many ISPs do charge for a static ip. But it is more for the fact that the sales person told me I would be able to have a static ip along with the package I was going for.

To answer your other question, I signed up about a week and a half ago, and there was a 7 day 'cooling off period' which I am pretty sure is up.


dub45, I am, well aware what caveat emptor means, I only put in the joke at the end of my last post as I judged from your self righteous undertone and generally unhelpful comment that you would be the type of person to reply with a witty quip. This time in the form of a link to wikipedia. Well done!