NTL cable modem - ready light flashing

Marathon_Man

I have NTL bb and it's been working fine until the weekend. Now whenever I turn on the cable modem the ready light never goes solid. Just stays flashing. So I've no internet connection. I've spoken to their support and it'll be Friday before an engineer can call. TV signal s fine. I've tried swapping the cables but no joy.

Is there anything I can check before then?

paulm17781

I've had this on and off lately. I normally just leave the modem unplugged for a few minutes and it comes back ok.

What modem is it (it will have a number, 120, 200 or 250 on the bottom), if you don't know what colour is it?

Marathon_Man

Not at home now but I think it's a 250. It's blue and so is my mood!

fatherdougalmag

Sounds like the signal is synched (i.e. sync LED is solid?) but it's having some problem getting IP address/parameters from the network.
You can get more information by looking at http://192.168.100.1 and logging in with root/root. It should tell you the stage where it's failing. It'll also give you stuff about the signal levels.

eoineen

Marathon_Man wrote:

I have NTL bb and it's been working fine until the weekend. Now whenever I turn on the cable modem the ready light never goes solid. Just stays flashing. So I've no internet connection.

I had this in July, nothing can be done until it stops flashing and returns to normal. I think it is to do with an upgrade or some routine maintenance. It's annoying but little can be done.

Dublin 12 area I am.

Couch Potato

i have this problem in the last couple of days too.

modem takes up to 10 mins to 'register' on the NTL network.

i have the blue '250' modem.

In Dublin 15.

What did Support say ?

Marathon_Man

I'm D15 as well.

Support said something like "turn off the PC. turn off the modem, turn on the modem. Wait a minute. Does it work now? No. Ok I'll send an engineer out."

Last night tried again and it does go ready after a few minutes. I'll wait and see how it goes over the next few days.

BendiBus

My whole NTL service - broadband, digital & analog TV - went off for 2 hours on Friday evening 8pm.

It was only then that I found out their support lines are only open Monday to Friday 9-6pm :mad:

I was searching the house for unread books to keep me occupied for the weekend but thankfully I didn't have to revert to old fashioned entertainment!

Couch Potato

Couch Potato wrote:

i have this problem in the last couple of days too.

modem takes up to 10 mins to 'register' on the NTL network.

i have the blue '250' modem.

In Dublin 15.

What did Support say ?

Appears ok tonight "touch wood" - took about 1 minute and away we go