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2 Months Later

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  • 25-08-2006 9:28pm
    #1
    Steoob
    Registered Users Posts: 2,552 ✭✭✭


    hi, so today i finally got a non broken bass from thomann, after 2 months of waiting..

    fairly rediculous, i wont be dealing with thomann anymore unless its absolutley necessary.. they didn't even give me anything free for sending me out a ****ty broken one.. disgraceful after hearing on hear that someone didn't get a free gig bag that was promoted with his guitar so he was sent out a moulded hardshell for free as "compensation" :mad:

    o well..


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    #2
    fish-head
    Closed Accounts Posts: 1,896 ✭✭✭fish-head


    Hope they dont fork me around like that.

    Still waiting on that bloody email.


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    #3
    Alter-Ego
    Registered Users Posts: 2,324 ✭✭✭Alter-Ego


    My experiences with them have always been good.


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    #4
    Patricide
    Registered Users Posts: 4,658 ✭✭✭Patricide


    Yup thomann suck, imo anyway.Horrible customer service and a hard to navigate site doesnt help either. Some good prices but for the most part there the same or very similar to musicstore who have never ****ed me around once.


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    #5
    Johnny Storm
    Registered Users Posts: 3,984 ✭✭✭Johnny Storm


    That's terrible Steoob. Did they give any explanation at all?


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    #6
    Steoob
    Registered Users Posts: 2,552 ✭✭✭Steoob


    Johnny Storm wrote:
    That's terrible Steoob. Did they give any explanation at all?
    well after a ****ed one being sent out, which took 2 weeks, they had to take it away again, which took 2 weeks..

    then it took them another 2 weeks to realise that i actually wanted them to send me a new one :rolleyes: and then another 2 weeks for that to arrive.. rediculous


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    #7
    Karl Hungus
    Closed Accounts Posts: 29,130 ✭✭✭✭Karl Hungus


    It sucks when something goes wrong. I know, my J Custom got lost and I had to wait ages untill Ishibashi could send another. They were very nice about it though. :)


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    #8
    Johnny Storm
    Registered Users Posts: 3,984 ✭✭✭Johnny Storm


    Steoob wrote:
    well after a ****ed one being sent out, which took 2 weeks, they had to take it away again, which took 2 weeks..

    then it took them another 2 weeks to realise that i actually wanted them to send me a new one :rolleyes: and then another 2 weeks for that to arrive.. rediculous
    Thanks, Stoob. Definitely would make me think twice about buying from them again.


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    #9
    OctavarIan
    Registered Users Posts: 2,736 ✭✭✭OctavarIan


    I've had no problems at all from Thomann. And it took 2 weeks for delivery Steeob? That's unusual all my shipments have arrived within 4-7 days. Sucks to hear that you didn't even get anything for having to wait.


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    #10
    david
    Registered Users Posts: 3,684 ✭✭✭david


    I'd complain, on the phone, right now. I did and got a €50 discount for being overcharged and a free hardshell case. Tell them you're not very happy about the **** up and request a part refund


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    #11
    Shanannigan
    Registered Users Posts: 1,227 ✭✭✭Shanannigan


    Steoob wrote:
    hi, so today i finally got a non broken bass from thomann, after 2 months of waiting..

    fairly rediculous, i wont be dealing with thomann anymore unless its absolutley necessary.. they didn't even give me anything free for sending me out a ****ty broken one.. disgraceful after hearing on hear that someone didn't get a free gig bag that was promoted with his guitar so he was sent out a moulded hardshell for free as "compensation" :mad:

    o well..

    i've found them to be pretty bang on when it comes to returning things and money back stuff... i'm sure if you wrote them a stern e-mail telling them of yer dis-satisfaction and indicating that you don't intend to use them again they'll do everything in their power to persuade you otherwise.. ad that includes not fookin you around again


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    #12
    Steoob
    Registered Users Posts: 2,552 ✭✭✭Steoob


    Shanannigan wrote:
    i've found them to be pretty bang on when it comes to returning things and money back stuff... i'm sure if you wrote them a stern e-mail telling them of yer dis-satisfaction and indicating that you don't intend to use them again they'll do everything in their power to persuade you otherwise.. ad that includes not fookin you around again
    ive sent them about 3 stern emails and i said it to them on the phone aswell and they just weasel their way around it and best offer i got was "free delivery on my next order" whoopdy****indo


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    #13
    LundiMardi
    Closed Accounts Posts: 3,144 ✭✭✭LundiMardi


    i've never had a problem with them, once received a faulty item from them, sent it back with the return form thing as you should, received a replacement within a week if i recall.

    I always think the way you act has an effect on their response. A stern email is open to interpretation. When i received the product, i sent them an email, with all relevant details, it wasn't stern, but my point was made.


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