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Having problems returning faulty goods?

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  • 24-08-2006 2:32pm
    #1
    kc66
    Registered Users Posts: 2,267 ✭✭✭


    From http://arstechnica.com/journals/apple.ars/2006/8/23/5087

    You might remember that we reported on Monday about a man from Dublin, Ireland who was planning a walk to the nearest Apple repair center 156 miles away because Apple had yet to pick up his iMac G5, which they agreed to replace a week before his complaint. Well we know how you readers are without closure, so we thought we would let you know how the story ended.
    As humorous (to some, not necessarily yours truly) as the image of an impatient Irishman walking across a large portion of the country with an iMac G5 strapped to his back is, it didn't happen. Not shortly after his complaint hit the media, Apple Ireland got wind of news about the man with the plan and the Head of Corporate Affairs was on the phone with him lickity-split. About ninety minutes later, he had a brand new Intel iMac at his door. No walking necessary.
    We can understand the man's frustration after his iMac had been ridden with problems for so long. Apple did, however, agree to replace it and one week really doens't seem like enough to make most people walk across the country. It might be enough for me to ask for the person's manager, but walk 156 miles, not so much. One has to wonder whether or not the man had ever really intended to go the distance with this. Apple could have let him walk a couple of miles before sending him the Mac, just to see how committed he was about this, but I'm guessing that would be bad for PR or something.


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