salary question

CyberGhost

Hi,

Does anyone know how much is an average salary for a tech support person? or a junior tech support?

Tried searching in agencies but could not find anything

Gone West

junoir tech support?
Dont expect much.
Starting at 21-25k

Gone West

Also would get a more accurate reply in the work/jobs forum.

Cuddlesworth

Started on 25k myself, and that would be the higher end of the wage bracket.

irlrobins

FuzzyLogic wrote:

Also would get a more accurate reply in the work/jobs forum.

And we're off!

toffo

Depends on what your doing. Call center stuff, prob arround €19 - €21, onsite stuff €25 - € 28 ish.

CyberGhost

toffo wrote:

Depends on what your doing. Call center stuff, prob arround €19 - €21, onsite stuff €25 - € 28 ish.

I'm thinking of, working in a shop,.... upgrading computers, re-installing os, etc, etc,... and some occasional phone support probably.

21-25 isn't bad tbh, I was expecting it to be less.

Thanks guys!

ToxicPaddy

If its just fixing PC's in a workshop.. expect around €20k..

Tox

Gone West

My advice is impove and obtain new skills.
Get going with oracle, server-side languages, etc.
All the usual MS active directory stuff, get your networking sorted, start feeling round for jobs, while working on your skills.

This is basically what I've done (Im still in college btw, and 20 years old, just working for the summer) and I'm on 45-50k. Improve the skills, show them that you can do the job, and you will be fine. Aim higher than you are aiming right now.

seamus

Very much depends on the role exactly, based on the below questions:

1. Are you supporting the public, company clients or internal colleagues (this includes students in the case of a college/school)?
2. Are you the first line of support, or do calls get passed to you for resolution? If so, what type of calls get passed to you?
3. If you're first line, do you take calls, or work at an actual walk-in help desk, or both?
4. Is the business private or public (i.e. will you have a fixed salary scale)?

Between €18k and €25k is the rough guess given what you've told us.

CyberGhost

FuzzyLogic wrote:

My advice is impove and obtain new skills.
Get going with oracle, server-side languages, etc.
All the usual MS active directory stuff, get your networking sorted, start feeling round for jobs, while working on your skills.

This is basically what I've done (Im still in college btw, and 20 years old, just working for the summer) and I'm on 45-50k. Improve the skills, show them that you can do the job, and you will be fine. Aim higher than you are aiming right now.

Sorry to bump this thread up.

Fuzzy, how did you obtain this knowledge, did you go to comptia course or something, or is this your major in college?

Also what server-side languages do you mean? SQL?

And about the networking, what's there to learn? I mean I know how to configure network and set it up, with all the permissions, firewalls, and all that stuff. Is there something different with corporate networks?

Dingatron

CyberGhost wrote:

Is there something different with corporate networks?

Here's a few for starters. Cisco IOS command line for routers, switches etc. PIX Firewalls, Exchange Server, Linux, Apache, Samba, Mysql etc. Keep you going for a while.

amen

This is basically what I've done (Im still in college btw, and 20 years old, just working for the summer) and I'm on 45-50k. Improve the skills, show them that you can do the job, and you will be fine. Aim higher than you are aiming right now

If this is true then I am very impressed that you are on 45-50K
who did u work for?

seamus

CyberGhost wrote:

Is there something different with corporate networks?

Any monkey with an instruction book can put a network together. Building a network that's secure, scalable and efficient is another thing entirely. There's also a blurred line between systems administration and network administration when you start talking about network services like web servers, databases, etc.

In addition to what Dingatron specifies, take a look at VLANs (especially in the medium enterprise), multicast & broadcast, QoS, advanced firewall techniques. A person could make a life's work out of networking (no, really).

jon1981

FuzzyLogic wrote:

This is basically what I've done (Im still in college btw, and 20 years old, just working for the summer) and I'm on 45-50k. Improve the skills, show them that you can do the job, and you will be fine. Aim higher than you are aiming right now.

summer work? are you taking a daily contract rate over the summer and working it out based on a yearly salary? To be be honest most unix/oracle/network admins with 3 yrs experience wouldnt even be on that and your 20 and i doubt you have 3 yrs experience, fair play to you all the same, just taking it with a pinch of salt