Ticketmaster Ticket Exchange

Mr Rivers

Currently in Beta on their US site it's an official way of selling on tickets for gigs you can no longer go to

http://www.ticketmaster.com/ticketexchange/?tm_link=tm_exchange_header

I'd really like to see it brought over here

honru

Is it face value and lower only?

And do Ticketmaster take a "booking fee" out of the sale?

Mr Rivers

I think you can only a lil above, in their example there's on set of tickets for $5 above face value

Booking fee no doubt yeah but still better for peace of mind and eBay touts

honru

Adverts ftw tbh imo.

Mr Rivers

If ticketmaster exchange comes in then when you sell on your tickets they issue new ones to the buyer and cancel off you ones so technically they would rule out adverts.ie and eBay.ie cos then you couldnt tell who were selling real tickets or cancelled tickets

honru

That sucks! Ticketmaster trying to make a monopoly on ticket reselling now.

Every TM gig in America has to go through ticket scanners to check for authenticity, so that's what would have to be brought in if this were to be implemented here.

Mr Rivers

I'm cool with it if it eliminates alot of touting and gives me the peace of mind that the tickets I get will be real!

Dont be at yourself

Exactly, if it's an end to touts charging extortionate money for tickets, I'm all for it.

mickey1979

do you not get it ticketmaster exchange is a tout its current market prices they sell at nothing to do with exchange buy and sell like a tout used it once and its the same as ebay

BrianD

It's not really a tout as such but a Ticketmaster version of eBay.

I read about this some time ago. They were proposing that tickets for charity gigs could be sold as auction items and to the highest bidder. Therefore, a charity could get the most out of ticket sales for the event.

It is Ticketmaster muscling in on the reseller market but then again it does offer the buyer a source of genuine tickets.

PiE

...except you're guaranteed an authentic ticket and you're not paying 2/3/4 times the original cost.

If it stops people coming on in 3 weeks time offering EP tickets for €500 then i'll be a happy camper...


(aware that its not happening for a while btw)

loyatemu

surely if you can't go you should be able to return the tickets to Ticketmaster for a refund and they then sell them again through the normal system - y'know like a proper box-office.

dK1NG

From the ticketmaster FAQ - "As with all Ticketmaster ticket sales, there are no refunds, exchanges or cancellations."

Surely this contravenes the right of a consumer to have a seven day cooling off period when purchasing online!

I have purchased two tickets to an event as a gift, but the person has also bought tickets to the same event and I would like to cancel my own purchase - which was made within such a cooling off period.

Is it legal for them not to allow cancellations within a cooling off period?

Tar.Aldarion

So as far as I can see the only way to tell if a ticket is real or not is to use this ticketmaster thing? A proof of purchase statement from a credit card will no longer be valid as they could have sold on their ticket on the ticketmaster site and have a cancelled ticket even though their credit card was originally charged and this can be shown as usual?

suppafly

sorry for dragging up and old post. I just had a look at the ticketmaster exchange system they launched in conjunction with munster rugby. It so that season ticket holders can list up the tickets for matches they can't attend, and u get the tickets for face value.

So i was going to book but on the page where u put in your credit card details, it doesn't seem as if the webpage has any encryption. I see now lock icon or anything. Anyone know what the story is? here's the link for the page Munster ticket exchange page

BrianD

I think that everyone should understand that promoting and selling tickets for a gig is a risk. It seems to be me that me that a lot of people who criticise Tickemaster and promoters only see it one way. A concert promoter agrees to put on a gig at a fixed price and you are buying in at that price. If left to the market the prices could be many multiples of the stated prices or in other cases considerably lower. It would be impossible for promoters to put on gigs if punters could give back their tickets for a refund for what ever reason.

surely if you can't go you should be able to return the tickets to Ticketmaster for a refund and they then sell them again through the normal system - y'know like a proper box-office.

I am not aware of any box office that would do this. It is interest of every box office to sell the show. Some may do this at their own discretion as Ticketmaster do.

dK1NG wrote: »

From the ticketmaster FAQ - "As with all Ticketmaster ticket sales, there are no refunds, exchanges or cancellations."

Surely this contravenes the right of a consumer to have a seven day cooling off period when purchasing online!

No it doesn't. Buying concert tickets is specifically excluded as are airline tickets, hotel bookings and most other leisure industry purchases. The leisure industry would be gone if this was the case!

I have purchased two tickets to an event as a gift, but the person has also bought tickets to the same event and I would like to cancel my own purchase - which was made within such a cooling off period.

Is it legal for them not to allow cancellations within a cooling off period?

No it doesn't because, unfortunately, you have bought the tickets on the basis of an agreed terms and conditions. It's really at the discretion of the ticket seller whether to refund you.

As I said earlirt. concert promotion is a risk to the promoter. Therefore it is not unreasonable that if the punter wants to buy into the risk at a fixed price that it is on a non refundable basis.

The next question is should the punter be allowed resell a ticket at market prices elsewhere. This is the grey area that legislation is needed as it is lacking. But let's say it was. It's obvious to me that promoters would then move to an auction system themselves so you would bid for your ticket and pricing would reflect demand. That brings its own problems - the ticket revenue may not cover show costs.

It seems to me that the two main issues are "my grannie dies and I need a refund" and the touting issue. I would suggest that the number of people who have genuine causes for a refund are very low. The touting issue will be there until there is proper legislation plus every system will have its abuses.

Tickets.ie

dK1NG wrote: »

From the ticketmaster FAQ - "As with all Ticketmaster ticket sales, there are no refunds, exchanges or cancellations."

Surely this contravenes the right of a consumer to have a seven day cooling off period when purchasing online!

I have purchased two tickets to an event as a gift, but the person has also bought tickets to the same event and I would like to cancel my own purchase - which was made within such a cooling off period.

Is it legal for them not to allow cancellations within a cooling off period?

The 'cooling off' period does not apply to concert tickets (and some other goods and services).

http://www.consumerconnect.ie/eng/Hot_Topics/Guides-to-Consumer-Law/Shopping-from-Home/exceptions.html

The provisions of the distance selling regulations relating to the right to cancel and the obligations to reimburse in the case of cancellation, do not apply to:

Food, drink or other goods for everyday consumption "delivered by regular rounds men" (such as milk)
Accommodation, transport, catering or leisure services to be provided on a specific date or within a specified period (such as airline tickets, hotel bookings or concert tickets)

Bluetonic

BrianD and Tickets.ie - there's not much to be gained by commenting on post that that 6 months+ old, the thread was fairly dead.

As for the question that brought the thread to life, the page is safe as houses, it's the same as the GAA season tickets and I've had no issues with that, although they don't offer resale but do offer other facilities through it.

BrianD

Well Mr. Supafly brought it to life again and as I am a boardsie, I shall post!

Having said that Mr. Suppafly's post raises an interesting question. Should season holders be allowed resell their tickets. Surely the objective of a season pass is to allow frequent fans bring down the cost of going to games. Are they not getting a cheaper ticket then a matchday ticket? Normally the season ticket holder has to present a pass with the ticket.

I am just wondering that if the ticket is exchanged is it not effectively 'laundered' and the new buyer could sell it on at a profit? Or does TM just buy the ticket off the season holder and then resell through the system?

I know that in the UK, soccer clubs are very keen to keen a tight rein on season holder tickets to prevent the tickets getting into the hands og hooligans. The rugby crowd is somewhat more polite!