wireless broadband help

likeacod

hey there, havin problems settin my laptop up to the wirerless broadband router. the router i have is a netopia 2247. the laptop is gettin the connection but every time i try going online it says "page cannot be displayed"

any ideas?

please keep instructions as simple as possible as i don't have a clue bout these things!!

Thanks in advance

Roy16

Click on start on click the run command

Type in "ipconfig" and it should bring up your default gateway

Open IE and type this into your IE address and press enter

Check the wirless connection option in the menu bar on the left

Make sure you have the wirelss option Enabled.

Also check the WO in the taskbar beside the clock

Can you ping any websites? open up the Run command and type the following

ping www.bbc.co.uk and press return and post results up

Adam

Are you sure it's '2247' and not '3347'?

Is this you're first time connecting? i.e. did you just receive the modem in the post?

Do any error bubbles pop up on your desktop?

Hover the mouse over the icon for wireless connections in the system tray(bottom right of the screen where the clock is). What does it say?

likeacod

when i type in "ipconfig" a black box pops up for a second and then goes again

likeacod

its 2247.i have the desktop up and running using the cable! but cant get the laptop, in the corner by the clock it says "wireless connection connected"

Adam

Did you input the network key at any point?

If you right click on the wireless icon and click 'View Wireless Connections' you should find some more info.

likeacod

Yeah I've inputted the security key. The Wireless card icon says it's connected as does the connection icon which says the signal is excellent!!

Adam

Are you using IE or Firefox?

likeacod

Ie.

Tom Dunne

likeacod wrote:

when i type in "ipconfig" a black box pops up for a second and then goes again

What he meant to say was Start->Run and type in cmd and press return.

Then type in ipconfig and follow the rest of the steps.

likeacod

Roy16 wrote:

Click on start on click the run command

Type in "ipconfig" and it should bring up your default gateway

the space for default gateway is blank!!

Tom Dunne

Right, that is part of the problem.

In the black box, type ipconfig /renew and press return. This will tell the network device to re-get it's configuration.

If that doesn't work, try the following:

Start->Settings->Network Connections and open your wireless connection (double click). Click properties.

You should see Client for Microsoft Networks and a couple more. Scroll down to internet control (TCP/IP) and click properties. Make sure both settings in the new window are set to "Obtain IP address automatically" and "Obtain DNS automatically".

likeacod

still isn't workin. is there something im missing in internet options. i clicked never dial a connection, anything else i should be doin?

Adam

If you go in to Network Connections(Start->Connect To->Show All Connections) and right click on your wireless connection and click properties there should be an option on one of the tabs that says something like 'Allow windows to manage my wireless networks'.

Try changing that if your wireless card (is it belkin?) has third party software to manage the connection.

MunsterCycling

Sounds like an authentication error.

What IP is your laptop telling you it has? It should be something like

192.168.1.*** (this is based on you using automatically get IP setting in the Start->Settings->Network Connections>WiFI or Wired)

In fact try using a cable to connect the lappie and see what settings you get. Just to confirm its a wireless problem (although the desktop pretty much confirms this)

MC

dil999

fade_to_grey wrote:

If you go in to Network Connections(Start->Connect To->Show All Connections) and right click on your wireless connection and click properties there should be an option on one of the tabs that says something like 'Allow windows to manage my wireless networks'.

Try changing that if your wireless card (is it belkin?) has third party software to manage the connection.

When you are in on the Connection properties page as fade_to_grey has outlined. Under the General Tab, there is a window in the center, which has a list of items with check boxes on the left. Select the one that says "Internet Protocol (TCP/IP)" and click the properties button. make sure that "Obtain an IP address automatically" and "Obtain DNS Server address automatically" are checked

likeacod

its a netgear card.

likeacod

dil999 wrote:

When you are in on the Connection properties page as fade_to_grey has outlined. Under the General Tab, there is a window in the center, which has a list of items with check boxes on the left. Select the one that says "Internet Protocol (TCP/IP)" and click the properties button. make sure that "Obtain an IP address automatically" and "Obtain DNS Server address automatically" are checked

yea they are checked

Adam

Perhaps this might help?

http://kbserver.netgear.com/kb_web_files/n101179.asp

likeacod

MunsterCycling wrote:

Sounds like an authentication error.

What IP is your laptop telling you it has? It should be something like

192.168.1.*** (this is based on you using automatically get IP setting in the Start->Settings->Network Connections>WiFI or Wired)

In fact try using a cable to connect the lappie and see what settings you get. Just to confirm its a wireless problem (although the desktop pretty much confirms this)

MC

autoconfiguration IP address : 169.254.50.174

dil999

Thats a windows XP assigned private address. It means that you may have a problem with the setup of the DHCP server in your router. you need to go into your router setup and enable the DHCP server. make sure you have allotted at least enough IP address for all the PC and Laptops that you have. If you look up the router manual it should be reasonably straight forward.

Second possibility is a firewall blocking your router. Do you have any firewall software on the laptop. Norton for example. YOu may have to add the routers IP to the "trusted Zone".

Tom Dunne

Now we are getting somewhere.

That is not a real IP address (do a search - there was a recent thread on this). Basically, it's a default IP address the wireless card "makes up" when it can't obtain a real IP address.

Did you do what I said - check to see if the TCP/IP settings are set to automatically obtain the address/dns details?

It sounds like the wireless card cannot connect to the wireless router - double and triple check all your settings. The problem appears to be in there somewhere.

Foxwood

tom dunne wrote:

That is not a real IP address (do a search - there was a recent thread on this). Basically, it's a default IP address the wireless card "makes up" when it can't obtain a real IP address.

It's a real IP address al right, it's just not one that was assigned by the wireless router.

It's unlikely that the DHCP functionality on the router has been turned off (it's on by default), but it would be worth checking). If that's not the problem, then disable the encryption on both the router and the wireless client JUST FOR THE PURPOSES OF TROUBLESHOOTING! This will tell you whether there is some physical problem with one of the transmitters. Once you've verified that you can cnnect without encryption, go through the encryption setup again carefully. WPA-PSK is a better encryption standard, and it also seems to have better interoperability than the older WEP standard.

likeacod

thanks guys got it sorteed in the end

Foxwood

likeacod wrote:

thanks guys got it sorteed in the end

And what was the solution, for anyone else that finds themselves in the same situation?

likeacod

it was one of the settings for the wireless card that was giving the hassle. dunno which one though.