Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie
Hi there,
There is an issue with role permissions that is being worked on at the moment.
If you are having trouble with access or permissions on regional forums please post here to get access: https://www.boards.ie/discussion/2058365403/you-do-not-have-permission-for-that#latest

Laptop warranty

  • 09-07-2006 2:58pm
    #1
    junii
    Closed Accounts Posts: 600 ✭✭✭


    Ive had my Dell laptop for well over a year now. I can't remember how long the warranty was on it but its causing problems now and I need to find out.

    Where can I find this out?

    Cheers.


Comments

  • #2
    Ruu_Old
    Closed Accounts Posts: 36,634 ✭✭✭✭Ruu_Old


    Call Dell I would imagine, not trying to be smart. Also the Laptop forum is where this should have been posted.


  • #3
    aidan_walsh
    Closed Accounts Posts: 17,208 ✭✭✭✭aidan_walsh


    Go to http://support.euro.dell.com, enter your Service Tag number and change the tool to Services and Warranties, AFAIR.


  • #4
    junii
    Closed Accounts Posts: 600 ✭✭✭junii


    aidan_walsh wrote:
    Go to http://support.euro.dell.com, enter your Service Tag number and change the tool to Services and Warranties, AFAIR.

    Thanks, this is what it says.
    Completecare : 514 days left
    CAR: 0 days left
    Initial next business day: 514 days left.

    What is Complete car and what is CAR?


  • #5
    Stephen
    Registered Users, Registered Users 2 Posts: 18,484 ✭✭✭✭Stephen


    CAR = collect and return, i.e. dell collect it, fix it, and bring it back.
    I'd guess complete care is you having to send it to them.


  • #6
    aidan_walsh
    Closed Accounts Posts: 17,208 ✭✭✭✭aidan_walsh


    CompleteCare is their accidental damage cover.


  • Advertisement
  • #7
    junii
    Closed Accounts Posts: 600 ✭✭✭junii


    aidan_walsh wrote:
    CompleteCare is their accidental damage cover.

    Does that mean that if the battery is abit frigged im not covered.
    Whats the initial next business day thing?

    What does the accidental damage cover "cover"?


  • #8
    Stephen
    Registered Users, Registered Users 2 Posts: 18,484 ✭✭✭✭Stephen


    Dell don't cover batteries under any warranty - they treat them as consumables.
    Accidental damage covers things like you dropping it and breaking the screen, or spilling water on it, etc.


  • #9
    junii
    Closed Accounts Posts: 600 ✭✭✭junii


    Stephen wrote:
    Dell don't cover batteries under any warranty - they treat them as consumables.
    Accidental damage covers things like you dropping it and breaking the screen, or spilling water on it, etc.


    This battery seems to be faulty though rather than wearing out.


  • #10
    timeout
    Registered Users, Registered Users 2 Posts: 919 ✭✭✭timeout


    You bought the extended 3 year warrenty which gives you accidental damage cover (if you drop it or spill a pint on it) and also next business day call out. That means call them today and you'll have an engineer on your doorstep tomorrow.

    Battery warrenty is 3 months generally, 6 months max with any company regardless of the fault with it. Not sure if this is covered in the extened warrenty or not.

    Depending on the fault one of the first things they'll ask you to do is a restore or recover of the system.Be aware that a windows restore does not delete your information or programs but a system restore will.

    [edit]NOTE : Notebook batteries are supplied with 1 year warranty - this is not upgradeable.(from Dell.ie)


Advertisement