o2 bill pay questions

Smithers

just went to bill pay from prepay

they have screwed everything up

anyways, how do i check my remaining free minutes and free txts?

icould check my sms on prepay by #106*

cheers

Doctor DooM

You can check your outstanding bill by dialling *101#.

You can't check mins/ texts yet, its a work in progress.

How'd they mess things up?

Smithers

deactivated both sim cards without telling me,


on plan 250 - they were doing a promo, double minutes for 6 months and 20% extra free for life - aftering ringing 3 times to see was it on my account - each time been told no, i will ring u back and they havent , bloody sick of them

*101# says service unavailable and online account details gives accnt unavailable

Doctor DooM

101 is unofficial, it can take a few goes.

Is there an overdue bill?

Smithers

cant be overdue as i just joined!

Doctor DooM

Multi line? Why are there two sims? Or do you mean pre and post paid sims?

Smithers

was prepay, upgraded online to postpay - so they sent out a new bill sim card - then deacativated prepay and didnt activate bill pay, no call, no txt - no follow up to following calls

Doctor DooM

Should have gone into a shop mate. They'd do all that crap for ye

Smithers

haha, i rang up, they swaid i needed to go into a store, went into the store and they wouldnt entertain me as i didnt get it there!

Doctor DooM

Jaysis, all you got to do is ring 1800200013 and get them to activate the sim card.

Sounds like people being lazy!

Smithers

yeah i agree, anyways, rant over, i will wait til tomorrow to ring them for the 4th time, might ask for a director to put the ****s up them