Vacancy: IT Helpdesk / Service Desk Manager

JayV · 03-07-2006 5:21pm #1

Job Title: IT Helpdesk / Service Desk Manager
Salary: circa €50k depending on experience (plus superb benefits package)
Location: Dublin - South City Centre
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My client, a leading financial services organisation, is looking to hire an experienced IT Helpdesk/Service Desk Manager. The successful candidate will have responsibility for a service desk providing problem resolution and security administration for 800 in-house users (250 on Citrix and 550 on full PC clients) and 4,000 B2B users. The successful candidate will be a dynamic individual with previous experience at management level in a customer focussed support function. They will have a track record of initiating and delivering business change in a team orientated, service environment.

This is a superb opportunity to join a large, secure organisation that offers a superb benefits package.

Essential Technical Skills & Experience

At least 5 years relevant experience with at least 3 years in an IT support environment.
Proven supervisory/team lead experience.
Security administration and incident management experience.
Previous project management experience combined with excellent interpersonal skills.
Previous experience working on SLA definitions and deadlines.
Excellent decision making skills.

Desirable Technical Skills & Experience

CISSP and/or ITIL certification.
Consultancy experience in an IT environment.
Business Analysis experience.
Technical background in systems or operations.

Responsibilities

Organise, direct and manage the IT Service Desk Team to provide first class service
Mentor the Team
Be a point of escalation both internally and externally
Act as Customer Relationship manager between IT and Business Managers
Liaise with Senior Management
Promote Support Services to new and existing customers
Agree overall team objectives and targets ensuring they are in line with company strategy
Set and agree individual objectives
Manage productivity levels
Agree and deliver Customer Service targets

If you are interested in being considered for this position and you satisfy at least 80% of the essential requirements listed above, then send me a PM briefly outlining your relevant experience, availability and salary expectations. Alternatively, just cut and paste your CV into the body of the PM. Don't forget your salary expectations & availability.

I am an experienced, independent recruiter providing a high quality, personalised service to my candidates and clients alike. If I think that you are a suitable candidate for this position, I will work with you to ensure that you are fully prepared for the selection process.

I pay a referral bonus. If you recommend someone who I subsequently place, I will pay you €350 on completion of 3 months service.

DOLEMAN · 03-07-2006 6:08pm

JayV wrote:

My client, a leading financial services organisation...

Is this actually your client (as in, you have an agreement with them already) or are you just trying to get CV's to fire off to them?

Just wondering...

JayV · 03-07-2006 6:37pm

They are my client (i.e. I am on their list of approved suppliers). Big organisations like this one tend to deal with more than one agency... one or two big ones and a few niche/specialist ones. I only deal with their IT vacancies.