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Telecoms Ombudsman?

liamo · 2006-06-29 08:15:06

Hi, If one has a dispute with a telecomms provider over a bill and the provider is not going to resolve it - specifically, very long duration calls, ie 5 hours, (on a mobile phone FFS !!) - what is the next step? Is there a Telecoms Ombudsman to whom a dispute can be referred? Regards, Liam

29-06-2006 8:15am

#1

liamo

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Hi,

If one has a dispute with a telecomms provider over a bill and the provider is not going to resolve it - specifically, very long duration calls, ie 5 hours, (on a mobile phone FFS !!) - what is the next step? Is there a Telecoms Ombudsman to whom a dispute can be referred?

Regards,

Liam

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Comments

#2 03-07-2006 9:39am

liamo

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*bump*

Anyone?

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#3 03-07-2006 9:46am

TimTim

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You could try ComReg, assuming they admit they actually are responsible for telecoms.

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#4 03-07-2006 9:46am

Mountjoy Mugger

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http://www.ombudsman.gov.ie/en/

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#5 03-07-2006 10:57am

cgarvey

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Call ComReg, but you're wasting your time if you haven't tried to resolve the complaint using the telco's own complaints procedure (which usually involves complaining to some specific person/department, in writing). Back up your complaint with references to dates/names of your correspondance with the telco, and the outcome (if any).

.cg

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