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Blueface, Bluebox and woeful customer support

legalimmigrant · 2006-06-15 16:40:49

So, since apparently they're not answering emails and are refusing to pick up the phone on their support number (choosing instead to dump everything to voicemail all day)... I just, after waiting for two weeks, received the "blue box" I ordered. Unfortunately they've decided to 'preconfigure' it. Apparently that means…

15-06-2006 4:40pm

#1

legalimmigrant

Closed Accounts Posts: 38 ✭

Join Date: August 2005

Posts: 32

So, since apparently they're not answering emails and are refusing to pick up the phone on their support number (choosing instead to dump everything to voicemail all day)...

I just, after waiting for two weeks, received the "blue box" I ordered.

Unfortunately they've decided to 'preconfigure' it. Apparently that means changing its IP settings, and changing the password on the unit, and not bothering to tell me *what* they changed either to.

So if anyone uses Eircon DSL and has one of these things, any chance you can post the unit password (it's not the default) for me?

jh

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