Trouble getting VoIP working with Cisco 7940G, Cisco 837 Router, and BlueFace

pgleeson

Hey all, Over the past month or so I've been tortured trying to get my BB & VoIP setup working. I signed up with Blueface under the Freedom Plus package but have yet to make a call! :mad:

My hardware is a Cisco 837 broadband router and a Cisco 7940G IP phone. I have e-mailed blueface support with a few Q's but I'm still getting nowhere. I'm pretty new to this whole VoIP stuff.

Anyway, I thought I may as well try getting help from all you (patient) techies out there. If anyone has the same phone and are using it with blueface I would appreciate your help.

I believe I have setup the router correctly (I hope) but I'll post the config anyway just to be sure. I think the problem is with the phone setup i.e. it doesn't register. Ideally, if someone could tell me what should be in the following fields of the config: Name, Authentication Name, Auth. Password, and whether I need to do something special with NAT.

I am able to dial the echo test number(301), and the other 300 numbers from the phone, but not landline numbers. Likewise, I cannot make a call to the VoIP number.

My current setup on the phone is that I have my VoIP extension (36040) as Name, auth. name is blank, and auth. pass. is the pass I supplied when I signed up. Should I be using the 076 number or does it matter?

Below is the router config, any thoughts????


!
! Last configuration change at 13:05:37 summer Mon Jun 5 2006
! NVRAM config last updated at 13:05:42 summer Mon Jun 5 2006
!
version 12.4
no service pad
service timestamps debug datetime localtime
service timestamps log datetime localtime
service password-encryption
service compress-config
service sequence-numbers
!
hostname border
!
boot-start-marker
boot-end-marker
!
security authentication failure rate 3 log
security passwords min-length 6
enable secret 5 XXXXXXXXXXXXXXXX
!
no aaa new-model
!
resource policy
!
clock timezone GMT 0
clock summer-time summer date Mar 26 2006 0:00 Oct 29 2006 1:00
no ip source-route
!
!
no ip dhcp use vrf connected
ip dhcp excluded-address 192.168.1.1 192.168.1.10
!
ip dhcp pool LAN-POOL
import all
network 192.168.1.0 255.255.255.0
dns-server 194.125.2.240 194.125.2.241
default-router 192.168.1.1
domain-name patgleeson.eu
lease 0 1
!
!
ip tcp synwait-time 10
ip cef event-log max-events 100
ip cef table adjacency-prefix validate
ip cef
ip domain name patgleeson.eu
ip name-server 194.125.2.240
ip name-server 194.125.2.241
ip inspect max-incomplete high 1100
ip inspect one-minute high 1100
ip inspect name DEFAULT100 cuseeme
ip inspect name DEFAULT100 ftp
ip inspect name DEFAULT100 h323
ip inspect name DEFAULT100 netshow
ip inspect name DEFAULT100 rcmd
ip inspect name DEFAULT100 realaudio
ip inspect name DEFAULT100 rtsp
ip inspect name DEFAULT100 sqlnet
ip inspect name DEFAULT100 streamworks
ip inspect name DEFAULT100 tftp
ip inspect name DEFAULT100 tcp
ip inspect name DEFAULT100 udp
ip inspect name DEFAULT100 vdolive
ip inspect name DEFAULT100 icmp
ip inspect name DEFAULT100 esmtp
ip inspect name INBOUND sip alert on
ip ssh maxstartups 5
ip ssh time-out 90
ip ssh rsa keypair-name patgleeson.eu
ip ssh version 2
ip dhcp-server query lease retries 3
ip dhcp-server query lease timeout 20
ip dhcp-server 192.168.1.1
ip dhcp-client network-discovery informs 1 discovers 1 period 5
ip dhcp-client default-router distance 1
login block-for 120 attempts 3 within 120
login on-failure log
!
!
!
!
!
!
!
!
!
interface Ethernet0
description INTERNAL LAN
ip address 192.168.1.1 255.255.255.0
no ip redirects
no ip unreachables
ip nat inside
ip nat allow-static-host
ip nat enable
ip virtual-reassembly
ip tcp adjust-mss 1452
hold-queue 100 out
!
interface Ethernet2
description DMZ
ip address 192.168.2.1 255.255.255.0
ip access-group 2 in
no ip redirects
no ip unreachables
ip nat inside
ip nat allow-static-host
ip nat enable
ip virtual-reassembly
hold-queue 100 out
!
interface ATM0
no ip address
no ip redirects
no ip unreachables
no atm ilmi-keepalive
dsl operating-mode auto
pvc 8/35
description BT Broadband 3MB Service
ip addr inarp
pppoe-client dial-pool-number 1
!
!
interface FastEthernet1
duplex auto
speed auto
!
interface FastEthernet2
duplex auto
speed auto
!
interface FastEthernet3
duplex auto
speed auto
!
interface FastEthernet4
duplex auto
speed auto
!
interface Dialer1
bandwidth 384
ip address negotiated
no ip redirects
no ip unreachables
ip mtu 1492
ip nat outside
ip nat enable
ip inspect INBOUND in
ip inspect DEFAULT100 out
ip virtual-reassembly
encapsulation ppp
ip tcp header-compression ietf-format
ip tcp adjust-mss 1452
dialer pool 1
dialer-group 1
no cdp enable
ppp authentication chap pap callin
ppp chap hostname XXXXXXXXXXX
ppp chap password 7 XXXXXXXXXXX
ppp ipcp dns request
ppp ipcp route default
ip rtp header-compression ietf-format
!
interface Dialer0
no ip address
!
ip route 0.0.0.0 0.0.0.0 Dialer1
ip route 192.168.0.0 255.255.0.0 Null0 250
!
no ip http server
no ip http secure-server
!
ip nat service allow-h323-keepalive
ip nat source static tcp 192.168.1.2 554 interface Dialer1 554
ip nat source static udp 192.168.1.2 554 interface Dialer1 554
ip nat source static tcp 192.168.1.2 5060 interface Dialer1 5060
ip nat source static udp 192.168.1.2 5060 interface Dialer1 5060
ip nat inside source list nat interface Dialer1 overload
ip nat inside source static udp 192.168.1.2 5061 interface Dialer1 5061
!
!
ip access-list extended nat
permit ip 192.168.1.0 0.0.0.255 any
permit ip 192.168.2.0 0.0.0.255 any
deny ip any any log
access-list 1 remark LAN INTERFACE ACL
access-list 1 permit 192.168.1.0 0.0.0.255
access-list 2 permit 192.168.2.0 0.0.0.255
access-list 2 remark DMZ LAN INTERFACE
dialer-list 1 protocol ip permit
!
!
control-plane
!
banner login Authorized A
!
line con 0
logging synchronous
no modem enable
line aux 0
line vty 0 4
session-timeout 10
timeout login response 60
password 7 XXXXXXXXXXXXXXXX
login
refuse-message Get lost!
transport preferred ssh
transport input ssh
transport output all
!
scheduler max-task-time 5000
ntp clock-period 17179403
ntp server 217.31.136.10 prefer
ntp peer 192.168.1.2
ntp server 213.238.47.29
end

---

Oh yeah, the phone's ip is 192.168.1.2, and I am assigned a dynamic IP from BT which gets assigned to the Dialer1 interface.

Also, I have upgraded the IOS on the router to the most current version - 12.4, and have also upgraded the SIP firmware on the phone to version 8.2.

I'm completely baffled

msmx5

pgleeson wrote:

My current setup on the phone is that I have my VoIP extension (36040) as Name, auth. name is blank, and auth. pass. is the pass I supplied when I signed up. Should I be using the 076 number or does it matter?

Below is the router config, any thoughts????

First thing to try.... use your blueface account name and password as the Name (and probably the auth.name) NOT your blueface extension no!

Login to your blueface a/c on the web and click on the link below to verify your account name and password.

https://www.blueface.ie/customers/voipsettings.aspx

Hope this helps!

pgleeson

Firstly, thanks for the reply,

yeah I tried that link already. I can login fine with my username/pass, and it shows me the one (and only!) time that I have managed to register via SIP.
Unfortunately this was not with the Cisco IP phone but with X-Lite release 1105x soft phone, and of course I don't know what settings I had then.
Besides, the settings for the IP phone are a bit different anyway. But I take some comfort in knowing that it is possible for me to register, hence the reason I havn't given up all hope of solving it yet!

I have gone through every possible permutation at this stage but I must have missed it! I have been playing with the settings for the IP phone and the X-Lite softphone in order to get one of them working. As soon as I am at that stage I'm half way there.

Any more suggestions?

aaronc

pgleeson wrote:

Any more suggestions?

If you haven't already read this thread on the Blue Face forums it could be worth it:

http://forums.blueface.ie/showthread.php?t=26

If you skip the first few posts and go to the 8th item you'll find the step-by-step instructions and the files we use to configure 7960's.

Aaron

pgleeson

Well, I'll be damned! Thanks a million Aaronc, I used them configs and they worked a treat. Your my saviour man