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card suspended

  • 22-05-2006 11:50pm
    #1
    CyberGhost
    Registered Users, Registered Users 2 Posts: 5,578 ✭✭✭


    Hi,

    This really isn't a technical question and if it's in a wrong forum please move it mods.

    Anyways I'm shoping at elara, and I enter the checkout state, and some stupid credit card verify or some crap comes out, I can't opt out(there are no buttons) and I enter the details, it says they are wrong, I entered 3 times, and now it says my card is suspended :/ and it says payment didn't go through and it displayed some AIB number to call 1890 242428, I call, it goes through and suddenly it gets hung up. Anyways I try to order again, and again, and it says the same crap that my card is suspended but now I get email from Elara confirming my order 3 times(same order number), has anything like this ever happened to you? did I pay 3 times?


Comments

  • #2
    Catalyst
    Registered Users, Registered Users 2 Posts: 624 ✭✭✭Catalyst


    Hi,

    Is your order 80852? I checked to make sure your card is only charged once. The screen that is asking you the questions is from VISA/AIB, its called Verified by VISA, used to prevent fraud. Details here http://www.visaeurope.com/iusevisa/shoppingonline.html

    Hope this helps


  • #3
    CyberGhost
    Registered Users, Registered Users 2 Posts: 5,578 ✭✭✭CyberGhost


    Hi Catalyst, yep that's my order.

    Thank you very much!

    phew, was a bit of a scare there, lol


  • #4
    Catalyst
    Registered Users, Registered Users 2 Posts: 624 ✭✭✭Catalyst


    Your card should be fine, if you give them(AIB) a call, they can verify your details :)


  • #5
    CyberGhost
    Registered Users, Registered Users 2 Posts: 5,578 ✭✭✭CyberGhost


    Catalyst wrote:
    Your card should be fine, if you give them(AIB) a call, they can verify your details :)

    Thank You! :)

    btw a question, did only 1 payment go though or all the payments you then blocked them? when it suspended it, did it actually stop it? kinda odd how it still made the payment even after I entered the details wrong. :confused:


  • #6
    Ruu_Old
    Closed Accounts Posts: 36,634 ✭✭✭✭Ruu_Old


    Its probably an automatic fraud prevention thingy on the account, happened with my Mastercard once. I had a heap of Paypal orders on it, and then €500 worth of computer parts and they wanted to make sure it was all mine. Good to know its there, eh :) Give them a call and they will lift it and within a few minutes you can use your card again.


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