laptop borked :(

weeder

hey everyone
im having trouble with this laptop i just bought a week ago(second hand)
whenever i turn it on the backlight goes off either straight away or after 5-10 seconds as a result i cant see a thing!
suggest some possible solutions or shoudl i just send it back under warranty(13 months left)

tech

sounds like a dodgy lcd or maybe a flaky cable?

weeder

well should i use the colect and return warranty?
anyone had any similar experiences with fujitsu-siemsns laptops and whats there tech support like?

tech

they will talk you through a few things and then after they fail they will send out UPS with a box to ship it back usually 2 wks turn around

Ruu_Old

Probably best to call and ask them about that particular problem.

Karoma

Check their site for firmware upgrade.
Plug a monitor in and check whether it happens.
Check whether it happens in the BIOS. (Restore defaults if necessary)
Find owner and give him a kick in the shins.

eirlink

is it a dell laptop by any chance?
reason i ask is because these have a software prog called Dell "quick set"which adjusts the screen/power save settings.these settings may need looking at.

one of these settings involves "Turn off display after.......?"

there should be an icon in the taskbar which if clicked will bring you to these settings

hope this helps

Opps...just seen its a fujitsu-siemens!!

Stephen

Check the lid switch which turns the backlight off when you close the screen - maybe its stuck so the laptop thinks the screen is shut?

timeout

Where did you buy it from? Only a week old, should have no problem bringing it back to the store if it was like Harvey Normans or PC World. They will take a look and generally change it over on the spot. If this is happening on battery only its normally just a power setting.

Karoma

If you read the OP's posts - you'll see it's second hand and not a Dell...

Kimbot

THe problem only occurs when you have it powering off the mains??

If so its a faulty main adapter!!

Gurgle

weeder wrote:

shoudl i just send it back under warranty(13 months left)

^^ do that

gline

Gurgle wrote:

^^ do that

agreed, if it is under warrenty you may aswell use it

weeder

well i just called em and gave my details and ive been told ill get a box in the post ina few days to send it back in then it takes 5-10 days to get it back
just to clear some things up the backlight is fried even in bios

gline

weeder wrote:

well i just called em and gave my details and ive been told ill get a box in the post ina few days to send it back in then it takes 5-10 days to get it back
just to clear some things up the backlight is fried even in bios

thats cool, sounds like a good service

weeder

does a laptops lcd go off when the lid is shut or just the backlight?

steveland?

Depends on your settings... usually it's set to just go into standby when you close the lid, you can also set it to go into hibernation or do nothing

weeder

yeah but theres a little button that tells the bios is the lid open or not and turns off either the screen or backlight