Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie
Hi there,
There is an issue with role permissions that is being worked on at the moment.
If you are having trouble with access or permissions on regional forums please post here to get access: https://www.boards.ie/discussion/2058365403/you-do-not-have-permission-for-that#latest

SP2 problem

  • 09-05-2006 10:25am
    #1
    fletch
    Registered Users, Registered Users 2 Posts: 7,423 ✭✭✭


    Need some help.

    My mate has a Dell 4700...kept getting a blue screen when he'd try to boot up, on second attempt it would allow him boot into safe mode. Anyways I completely wiped the machine for him (format and re-partition) and reinstalled windows (Home) using the CD dell give you. Install AVG Free, then SP2, reboot, no problems, two more updates come from windows update, install them, reboot and now it will only let him boot into safe mode. Uninstall SP2, reboot, windows starts fine and then let windows update install SP2 (used a free CD first time) but same problem.
    Any ideas?!?


Comments

  • #2
    Cuddlesworth
    Registered Users, Registered Users 2 Posts: 14,012 ✭✭✭✭Cuddlesworth


    http://winhlp.com/WxSP2.htm#Boot_or_shutdown_problems_after_Service_Pack_2_installation


  • #3
    fletch
    Registered Users, Registered Users 2 Posts: 7,423 ✭✭✭fletch


    Thanks krazy...will give that a go later...thanks


  • #4
    Cuddlesworth
    Registered Users, Registered Users 2 Posts: 14,012 ✭✭✭✭Cuddlesworth


    One of the solutions worked on my pc, but tbh your best bet is just to not install it.


  • #5
    8T8
    Closed Accounts Posts: 4,757 ✭✭✭8T8


    fletch wrote:
    Need some help.

    My mate has a Dell 4700...kept getting a blue screen when he'd try to boot up, on second attempt it would allow him boot into safe mode. Anyways I completely wiped the machine for him (format and re-partition) and reinstalled windows (Home) using the CD dell give you. Install AVG Free, then SP2, reboot, no problems, two more updates come from windows update, install them, reboot and now it will only let him boot into safe mode. Uninstall SP2, reboot, windows starts fine and then let windows update install SP2 (used a free CD first time) but same problem.
    Any ideas?!?

    It's unlikely to be a SP2 issue if the computer is perfectly fine after installing it, from your own description it is installing a post SP2 hotfix through Windows Update which disables the PC.

    What are the KB numbers associated with the two updates you install after going to Windows Update ?

    Did you try removing any Dell crapware bundled in with the OS image ?

    Did you update the system drivers ?

    If you can boot into safe mode & recall the two updates installed go into add/remove & tick the box for show updates and remove them to see if the normal boot procedure is restored.

    Check the event log in administrative tools under safe mode to see if any errors are flagged.


  • #6
    fletch
    Registered Users, Registered Users 2 Posts: 7,423 ✭✭✭fletch


    8T8 wrote:
    It's unlikely to be a SP2 issue if the computer is perfectly fine after installing it, from your own description it is installing a post SP2 hotfix through Windows Update which disables the PC.

    What are the KB numbers associated with the two updates you install after going to Windows Update ?

    Did you try removing any Dell crapware bundled in with the OS image ?
    There wasn't any as it was just the OS that installed
    8T8 wrote:
    Did you update the system drivers ?
    My mate didn't have any drivers cds so I got all the drivers from the dell website
    8T8 wrote:
    If you can boot into safe mode & recall the two updates installed go into add/remove & tick the box for show updates and remove them to see if the normal boot procedure is restored.
    That's all well and good but I want to be able to leave automatic updates on for him so even if I do find out which hotfix is causing the issue, how can I prevent it from installing again?


  • Advertisement
  • #7
    8T8
    Closed Accounts Posts: 4,757 ✭✭✭8T8


    You can instruct Windows Update to not install certain updates.

    When the yellow shield pop's up choose advanced/custom install etc.. and tell it to hide the selected update that will prevent it from being installed. It can also be done through the Windows Update web site interface as well.

    Obviously tracking down the source of the conflict would be a better solution though.


Advertisement