MacBook Pro Optical Drive - Return?

Sonderval · 04-05-2006 8:17am #1

Hey folks,

I received my new MBP the other day and am generally well impressed. It does seem however that my machine may have a defective superdrive - it simply does not read certain CD's (it spins the cd up, thinks about reading it, then pops it back out).

Take, for example, my World Of Warcraft CD. This works fine on all the other systems I own - the cd can be read fine. But when I went to install it on the MBP, it initially kept spitting the cd back out at me

Now it does read the CD, but when I'm trying to install the game, it is taking *hours* to actually copy across the files. Something is definitely amiss.

Consider evidence point 2. I have also installed Boot Camp on the MBP - no issues reading the XP install CD. I go to install a game (Civilization 4) from the DVD and it takes approx. 20 minutes to install. Thats far, far too long. When I go to run the game, it asks for the DVD to be in the drive (and it is). I know Boot Camp is beta and unsupported, but this behaviour is indicative of some failure with the superdrive.

I will be phoning Applecare this afternoon to see what they say about it, but I am curious as to the repair and refund policy Apple may have and what experiences board members have had regarding returns and such. If I am not satisfied with a repair, I will be asking for my money back. 2000 euro's is not trivial money for a defective machine.

tonyboy247 · 04-05-2006 11:02pm

As a new machine it will have a one year hardware warranty so if its duff which it sounds like it may be ..it gets fixed free of charge. There is telephone technical support for their OS only which is fair enough ..they will not be interested in any beta efforts or whatever software you have or wanna run.If you get grief speek to me.

MacBook Pro Optical Drive - Return?

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