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Gah! Bloody Hot ATI Cards

  • 02-05-2006 9:55pm
    #1
    Registered Users, Registered Users 2 Posts: 6,762 ✭✭✭


    I can't play Oblivion on my new X1900XT as it crashes out constantly. :(
    Plus, when it crashes it crashes my PC which means I've just lost a lot of other work :(

    Card temp is 76C average and whilst logging it during playing Oblivion it reaches 115C, which I think is insane.
    I'm going to try to reseat the stock cooler, and if that doesn't work I'll have to speed up my water plans.

    I'm not a happy ATI customer, especially after defecting from nVidia :)

    </rant>


Comments

  • Subscribers Posts: 6,408 ✭✭✭conzy


    Why not RMA the card?

    X1900XTs are hot but they shouldnt not work.......

    If you reseat the stock cooler it will void your warranty:(


  • Registered Users, Registered Users 2 Posts: 6,762 ✭✭✭WizZard


    RMA's take too long. I'll contact Sapphire on the morrow....
    If they cross ship I may RMA.


  • Registered Users, Registered Users 2 Posts: 15,063 ✭✭✭✭Kintarō Hattori


    Most interesting indeed. When I was playing with my X800GT I never had any problems, but now that I'm using an X1800XT it's crashed out 2 or 3 times while playing it. Must be overheating, I have to check that out.


  • Registered Users, Registered Users 2 Posts: 2,614 ✭✭✭BadCharlie


    eo980 wrote:
    Most interesting indeed. When I was playing with my X800GT I never had any problems, but now that I'm using an X1800XT it's crashed out 2 or 3 times while playing it. Must be overheating, I have to check that out.

    Oblivion just likes to crash.

    But wizzards temp do look to be to high.


  • Registered Users, Registered Users 2 Posts: 14,010 ✭✭✭✭Cuddlesworth


    I think once you go over 100c a bit high is a understatement.


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  • Subscribers Posts: 6,408 ✭✭✭conzy


    Yup once you pass the thermal throttling kicks in, and thats probably whats crashing Oblivion.......

    Contact Sapphire and ask them what to do......and will they replace it or if you can try reseating the card


  • Closed Accounts Posts: 2,279 ✭✭✭DemonOfTheFall


    Oblivion crashes a lot for me randomly.....

    Could be down to XP x64 though.


  • Registered Users, Registered Users 2 Posts: 739 ✭✭✭riptide


    Correct me if wrong but aren't GPU's absolute max junction temp 100-110! Wizzard, those temps seem too high.


  • Subscribers Posts: 6,408 ✭✭✭conzy


    Well Nvidia and ATI claim that ~130degrees is fine, but I wouldnt trust my GFX at that temperature, and im sure it would only last a few weeks/months at that temperature


  • Registered Users, Registered Users 2 Posts: 6,605 ✭✭✭gline


    WizZard wrote:
    Card temp is 76C average and whilst logging it during playing Oblivion it reaches 115C, which I think is insane.

    </rant>

    that is insane man, i wouldnt play anything until I got that sorted, even 76 is too high, there has to be something wrong there.
    Im not sure if shappire are any good with rmaing.. where did you buy the card? the shop you got it in would be the best place to get an rma


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  • Registered Users, Registered Users 2 Posts: 6,762 ✭✭✭WizZard


    Got it from Komplett - who can be slow with RMAs :(
    They're better if the manufacturer says it's a problem. That's why I want to contact Sapphire first.
    IIRC 120C is the thermal throttling temp, but it doesn't kick in as it seems to crash before that :(


  • Registered Users, Registered Users 2 Posts: 6,605 ✭✭✭gline


    WizZard wrote:
    Got it from Komplett - who can be slow with RMAs :(
    They're better if the manufacturer says it's a problem. That's why I want to contact Sapphire first.
    IIRC 120C is the thermal throttling temp, but it doesn't kick in as it seems to crash before that :(

    yeh if you can get an email from shappire saying that it is definitily a card fault then happy days. But shappire will just tell you to go to point of purchase for rma .. more than likely.. bottom line is, rmas take awhile and there is usually no other way of doing it

    120 is melting temp , LOL :D


  • Registered Users, Registered Users 2 Posts: 6,762 ✭✭✭WizZard


    gline wrote:
    yeh if you can get an email from shappire saying that it is definitily a card fault then happy days. But shappire will just tell you to go to point of purchase for rma .. more than likely.. bottom line is, rmas take awhile and there is usually no other way of doing it

    120 is melting temp , LOL :D
    No RMA that I've ever done has taken much time. It's always been the fault of the product and I've gotten the replacement cross-shipped. Most manufacturers are happy to do this if they think you know what you're talking about.


  • Registered Users, Registered Users 2 Posts: 6,605 ✭✭✭gline


    WizZard wrote:
    No RMA that I've ever done has taken much time. It's always been the fault of the product and I've gotten the replacement cross-shipped. Most manufacturers are happy to do this if they think you know what you're talking about.

    a lot wont do that to ireland though


  • Registered Users, Registered Users 2 Posts: 6,762 ✭✭✭WizZard


    I've never gotten them cross-shipped elsewhere :)


  • Registered Users, Registered Users 2 Posts: 6,605 ✭✭✭gline


    WizZard wrote:
    I've never gotten them cross-shipped elsewhere :)

    good for you :)

    some of the companies ive dealt with wont even rma to ireland at all.... hence having to go through komplett and the likes :(


  • Registered Users, Registered Users 2 Posts: 1,178 ✭✭✭art


    WizZard wrote:
    I can't play Oblivion on my new X1900XT as it crashes out constantly. :(
    Plus, when it crashes it crashes my PC which means I've just lost a lot of other work :(

    Card temp is 76C average and whilst logging it during playing Oblivion it reaches 115C, which I think is insane.
    I'm going to try to reseat the stock cooler, and if that doesn't work I'll have to speed up my water plans.

    I'm not a happy ATI customer, especially after defecting from nVidia :)

    </rant>
    I have a HIS X1900XTX and play Oblivion regularly (and find it more than adequately stable so far, though I believe there is a particular problem that they are addressing with the next patch to do with unloading characters from memory which does regularly cause a crash). Anyhow, temp for me is around 45 idle/average and up at 65 playing the game .... So I think there's something definitely wrong with your setup I'm afraid, a 76 average is itself way too high...


  • Moderators, Society & Culture Moderators Posts: 9,689 Mod ✭✭✭✭stevenmu


    Silly question I know, but have you checked that the fan is actually spinning ? I saw a post somewhere recently (OcUK forums maybe) about someone recieving a card and the fan cable was actually disconnected and tucked away under the heatsink.


  • Registered Users, Registered Users 2 Posts: 4,681 ✭✭✭savemejebus


    art wrote:
    I have a HIS X1900XTX... Anyhow, temp for me is around 45 idle/average and up at 65 playing the game .... So I think there's something definitely wrong with your setup I'm afraid, a 76 average is itself way too high...

    Yes but thats not really a fair comparison as the HIS ati cards have an arctic silencer fitted as standard iirc


  • Registered Users, Registered Users 2 Posts: 6,762 ✭✭✭WizZard


    stevenmu wrote:
    Silly question I know, but have you checked that the fan is actually spinning ? I saw a post somewhere recently (OcUK forums maybe) about someone recieving a card and the fan cable was actually disconnected and tucked away under the heatsink.
    Not a silly question at all. I haven't checked whilst the PC is on, but I do hear a high whine on startup which I assumed was the fan on the graphics HSF. I will check that later anyway.

    I've been a bit busy lately and haven't had a chance to do much checking on this at all :o


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  • Registered Users, Registered Users 2 Posts: 6,762 ✭✭✭WizZard


    Ahaha.
    Canned response from ATI:
    Greetings!

    Based on our experience, games issues are usually due to improper system configurations, driver issues, faulty hardware or a known issue with the game and the hardware or drivers that you are using.

    First ensure your system meets the minimum requirements of the game and that you have any patches from the game vendor installed.

    If your computer meets all of the system requirements, please check our Knowledge Base and the release notes of the driver you are using to see if there are any known issues or solutions for the game you are playing. If you are unable to find information on the specific problem you are having in our Knowledge Base, please check with the software vendor for any known issues or problems. If the problem persists, review the full details for trouble shooting game related issues at the link provided below:

    http://www.ati.com/online/customercare/solutions/gamesrevised.html

    If these suggestions don't help to resolve your issues, please respond to the ticket and one of our qualified support representatives will assist you. To respond to this ticket you must visit http://support.ati.com and login to My Support.

    Thank you for choosing ATI!


  • Registered Users, Registered Users 2 Posts: 1,178 ✭✭✭art


    Yes but thats not really a fair comparison as the HIS ati cards have an arctic silencer fitted as standard iirc
    No they don't. Usually HIS use Artic Coolers alright but the cooler on the X1800XTX range is the same type across the board at the moment - or at least was when I made my purchase.

    I wouldn't have commented if it wasn't relevant.


  • Registered Users, Registered Users 2 Posts: 1,178 ✭✭✭art


    WizZard wrote:
    Not a silly question at all. I haven't checked whilst the PC is on, but I do hear a high whine on startup which I assumed was the fan on the graphics HSF.
    A high whine on start up is the fan alright, same story here. But if you are getting an idle temperature of 76, I'd expect the fan to stay at full speed and the whine thus not die away? What are you using to report the card's temperatures?


  • Registered Users, Registered Users 2 Posts: 6,762 ✭✭✭WizZard


    art wrote:
    A high whine on start up is the fan alright, same story here. But if you are getting an idle temperature of 76, I'd expect the fan to stay at full speed and the whine thus not die away? What are you using to report the card's temperatures?
    ATI Tool. See the pic I posted.


  • Registered Users, Registered Users 2 Posts: 4,681 ✭✭✭savemejebus


    art wrote:
    No they don't. Usually HIS use Artic Coolers alright but the cooler on the X1800XTX range is the same type across the board at the moment - or at least was when I made my purchase.

    I wouldn't have commented if it wasn't relevant.

    apologies, i thought you were referring to this card


  • Registered Users, Registered Users 2 Posts: 1,178 ✭✭✭art


    apologies, i thought you were referring to this card
    Ah, no problem... I was sort of disappointed when I got my card that it was using the stock cooling setup, basically, but I was too impatient to wait to see if HIS would release the "ICE" style improvement that you've linked to. Would have been ice to have gotten that version of the card alright.
    WizZard wrote:
    ATI Tool. See the pic I posted.
    Sorry, missed that pic... Was wondering whether ATi Tool so could be mis-reporting the temps and thus masking a different problem. (Plus, I do find when Oblivion crashes, it can crash the PC totally alright which HL2 also does this for me when it crashes, a total reset is necessary...)

    Anyhow, have you compared what ATiTool is reporting to what the Catalyst Control Panel thing states?


  • Registered Users, Registered Users 2 Posts: 6,762 ✭✭✭WizZard


    art wrote:
    Catalyst Control Panel thing states?
    I don't use it. Bloatware...urgh


  • Registered Users, Registered Users 2 Posts: 1,178 ✭✭✭art


    WizZard wrote:
    I don't use it. Bloatware...urgh
    :D It is extremely bloated alright but I installed it anyhow... I thought at least until I was sure everything is set up well etc - at this stage I could probably remove it alright.

    Anyhow, I've downloaded Ati Tool out of curiosity, to compare the results but Ati Tool doesn't show temperatures at all for me like in your pic (my card is unlocked btw) - everything else about that screen is identical for me, just the list of temps are missing? Do you have to do something else to get it to show up temps or something? :confused:


  • Registered Users, Registered Users 2 Posts: 6,605 ✭✭✭gline


    art wrote:
    :D It is extremely bloated alright but I installed it anyhow... I thought at least until I was sure everything is set up well etc - at this stage I could probably remove it alright.

    Anyhow, I've downloaded Ati Tool out of curiosity, to compare the results but Ati Tool doesn't show temperatures at all for me like in your pic (my card is unlocked btw) - everything else about that screen is identical for me, just the list of temps are missing? Do you have to do something else to get it to show up temps or something? :confused:

    yeh you have to enable temperature monitoring, cant remember where the option is exactly now though


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  • Registered Users, Registered Users 2 Posts: 6,762 ✭✭✭WizZard


    Well, I'm feeling embarassed. :o:o
    stevenmu was right, the fan cable, although connected - enough for the fan to spin up loudly when power was first applied to the PC, was slightly out of the socket. Thus no fan was running during Oblivion :eek:
    No wonder it reached such temps!

    Thanks stevenmu :)


  • Subscribers Posts: 6,408 ✭✭✭conzy


    He He:D

    Is it ok now?

    I think you should RMA it incase you borked it:D


  • Registered Users, Registered Users 2 Posts: 6,762 ✭✭✭WizZard


    Now let the overclocking begin :)


  • Moderators, Society & Culture Moderators Posts: 9,689 Mod ✭✭✭✭stevenmu


    No problem, glad I could help.

    I couldn't find the thread that mentioned it on OcUK, but I think it was another Sapphire x1900, so it could very well be a problem at Saphire's end with them not getting connected properly in the first place.


  • Registered Users, Registered Users 2 Posts: 14,010 ✭✭✭✭Cuddlesworth


    At lest you know you can hit 120c with it.


  • Registered Users, Registered Users 2 Posts: 4,227 ✭✭✭awhir


    krazy_8s wrote:
    At lest you know you can hit 120c with it.

    BUT FOR HOW LONG


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  • Registered Users, Registered Users 2 Posts: 739 ✭✭✭riptide


    awhir wrote:
    BUT FOR HOW LONG
    Well i read somewhere in some elctronics journal that for every 10C increase you shorten the life of silicon based microelectronics by half... not that Wizz will keep it long anyways... !!


  • Subscribers Posts: 6,408 ✭✭✭conzy


    10degrees increase over what? The recommended safe temperature or room temperature or 0?

    If its roof temperature then theoreticaly, Wizzard has reduced the life of his card to 5 days:D


  • Registered Users, Registered Users 2 Posts: 6,762 ✭✭✭WizZard


    ATI still haven't gotten back to me after that canned email - nor have Sapphire. Imagine if my place burned down due to this card overheating and catching fire (no dust in my case thank God :))
    I wonder how quick their lawyers would be to respond then??


  • Registered Users, Registered Users 2 Posts: 739 ✭✭✭riptide


    conzymaher wrote:
    10degrees increase over what? The recommended safe temperature or room temperature or 0?

    If its roof temperature then theoreticaly, Wizzard has reduced the life of his card to 5 days:D
    Soirry Con, should have added this
    Chip Life = Normal Life in Hours / [((273 + High Temp) / (273 + Normal Temp)) ^ C] , where C I believe is a constant determined by the exact nature of the chip. A graphics card or a mobile chip will have a different 'C' than a normal desktop chip


  • Registered Users, Registered Users 2 Posts: 739 ✭✭✭riptide


    Found a graph and all!;)


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  • Subscribers Posts: 6,408 ✭✭✭conzy


    Thanks, It wouldnt last too long at 120 degrees:eek:


    1000th post W00T!!!

    had to be said:D


  • Registered Users, Registered Users 2 Posts: 739 ✭✭✭riptide


    conzymaher wrote:
    Thanks, It wouldnt last too long at 120 degrees:eek:


    1000th post W00T!!!

    had to be said:D
    No it wouldn't. Doing some simple math will tell you that. I estimate aprox 2000hrs at this late hour of guestimating. Also one has to be aware of thermal cycling which occurs when processors undergoe temp changes from turning on-off and other temp causes. Apparently it really cuts down life expectancy of a chip.


  • Registered Users, Registered Users 2 Posts: 6,914 ✭✭✭Alkers


    conzymaher wrote:
    Thanks, It wouldnt last too long at 120 degrees:eek:


    1000th post W00T!!!

    had to be said:D
    Newb :rolleyes:


  • Subscribers Posts: 6,408 ✭✭✭conzy


    Simona1986 wrote:
    Newb :rolleyes:

    He He:D


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