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How stupid are Esat BT

  • 02-05-2006 4:52pm
    #1
    irishguy
    Registered Users, Registered Users 2 Posts: 3,305 ✭✭✭


    I have rang Esat BT 5 times asking to change the name on my account and 5 times they told me it was changed. Just got another letter off them with the wrong name on the account!!!!! :mad: :mad: Does anyone have a contact number or email address of anyone in esat that are not totally brain dead?


Comments

  • #2
    jor el
    Closed Accounts Posts: 16,713 ✭✭✭✭jor el


    irishguy wrote:
    anyone in esat that are not totally brain dead?
    You'll have more luck finding the Lock Ness monster. There isn't even shaky video footage of a competant BT employee.

    Have you tried complaints@btireland.ie? I hear that sometimes get's results.


  • #3
    irishguy
    Registered Users, Registered Users 2 Posts: 3,305 ✭✭✭irishguy


    jor el wrote:
    You'll have more luck finding the Lock Ness monster. There isn't even shaky video footage of a competant BT employee.

    Have you tried complaints@btireland.ie? I hear that sometimes get's results.
    Thanks. nasty email sent to them


  • #4
    dub45
    Moderators, Technology & Internet Moderators Posts: 12,450 Mod ✭✭✭✭dub45


    irishguy wrote:
    Thanks nasty email sent to them

    Now that will really shock them!!! Bet its the first they ever got!!!


  • #5
    damien
    Registered Users, Registered Users 2 Posts: 4,290 ✭✭✭damien


    I was expecting a poll.


  • #6
    dub45
    Moderators, Technology & Internet Moderators Posts: 12,450 Mod ✭✭✭✭dub45


    damien.m wrote:
    I was expecting a poll.

    Surely 100,000 of them is enough for you?:)


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  • #7
    Gurgle
    Closed Accounts Posts: 5,064 ✭✭✭Gurgle


    irishguy wrote:
    Thanks. nasty email sent to them
    lol, you think they read e-mails?
    You'll get an automated 'we're looking into it' e-mail within 24 hours and never hear from them again.


  • #8
    nearlyhappy
    Closed Accounts Posts: 71 ✭✭nearlyhappy


    Gurgle wrote:
    lol, you think they read e-mails?
    You'll get an automated 'we're looking into it' e-mail within 24 hours and never hear from them again.

    Thats only at the beginning....

    After that comes the promise of help from "complaints"....

    They tease you with offers of help, apologies for inconvienence etc etc

    Then? Well then nothing happens.....

    The black hole that is the billing dept swallows any attempt at all to save a situation....

    Expected the Expected...

    nh


  • #9
    Sapele
    Registered Users, Registered Users 2 Posts: 273 ✭✭Sapele


    Oh dear, a name change on an account, lets c, that would be a grade 1 problem for esatBT (easiest), and I’m afraid that would require 6+ phone calls. Obviously BT will reset this if you leave it too long to get the last call in .... :eek:


  • #10
    irishguy
    Registered Users, Registered Users 2 Posts: 3,305 ✭✭✭irishguy


    Well just got an email off them and it seems to have done the trick. Ill just have to wait till i get my bill and see


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