consumer rights overclockers.co.uk

awhir

ok i gota send back a faulty board they send me but they will only give me 9e for shipping and shipping to england will cost me 20e if not more.

is there no law to say that they have to pay for the FULL shipping.why sould i have to pay for it.It is theres or dfi fault.

any info would be apperciated

Creamy Goodness

it's the unlucky process of RMAing. you're lucky they are actually giving you something after a month of pestering komplett i still got nothing.

slave1

SVP pay return postage on faulty goods

ghost26ie

had the same problem myself. just sent back my motherboard, an asus lsli premium back to them. both a pre-built system of them, was working fine for 6 months, and it stops doing so. what i dont like is the fact that if 'THEY' deem there is no fault in the motherboard that you have to pay them for testing. i cant see any other fault with the machine other than the motherboard.

sharpjaws

ghost26ie wrote:

had the same problem myself. just sent back my motherboard, an asus lsli premium back to them. both a pre-built system of them, was working fine for 6 months, and it stops doing so. what i dont like is the fact that if 'THEY' deem there is no fault in the motherboard that you have to pay them for testing. i cant see any other fault with the machine other than the motherboard.

:eek: :eek: i am returning a same board.. to UK today .. because the IDE wont work..the motherboard boots fine, ? i dont want them telling me the board is fine just because it boots up ,because the problem happens after it boots .:( u think that might happen ?

ghost26ie

sharpjaws wrote:

:eek: :eek: i am returning a same board.. to UK today .. because the IDE wont work..the motherboard boots fine, ? i dont want them telling me the board is fine just because it boots up ,because the problem happens after it boots .:( u think that might happen ?

my machine just rebooted itself one saturday, giving me a keyboard error message and would go no further. i rebooted it, it loaded windows up no problem, but after a few minutes it would reboot itself, send the monitor into standby, which i couldn't get that out of. when i tried to update the bios which some friends suggested i do, i used the support cd which allows to update it online and it told me i had no asus prducts in my machine, which is a bit strange when the motherboard is asus. thats why i see it as a motherboard issue. also the graphics card slot is getting bent in place.

sharpjaws

so did u actualy pay them to test it ??

ghost26ie

its currently on its way back to them, hopefuly find out soon if there is a problem.

ve

Oh Christ, I was about to buy a Asus A8N-SLI Premium from Overclockers.co.uk. Should I refrain and wait until Komplett get them back in, or should I simply be looking for a different board alltogether.

I am putting

• Athlon 64 X2 4200+
• 2 x Crucial PC3200 DDR-DIMM 1024MB
• ATI X1800 XT 512MB PCI-Ex.16x
• And 2 or 3 SATA2 drives

On it. So that's my component requirements so far.

To me it sounds like a bad batch, and I don't want to purchase from it if that's the case (obviously).

awhir

i would say they have sorted out that bad batch.so go for it.

awhir

my mobo was finnaly sent last friday.

awhir

lol have to rma my seasonic now becuase of compatiblyty probs with dfi boards.