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Very slow dial-up internet connection

  • 13-04-2006 10:15pm
    #1
    John1000
    Closed Accounts Posts: 41 ✭


    A friend of mine complained to me about her slow internet
    connection. It has a speed of 14400kbps. I guessing that
    it's a carrier line i.e. the line is 'split' between two customers.

    The question is - can she do anything to get eircom to fix the
    problem?


Comments

  • #2
    bishopLEN
    Closed Accounts Posts: 261 ✭✭bishopLEN


    I remember reading a thread before about Eircom's stance on this.

    (From memory)
    As long as the phone works then it is unlikely they will upgrade the line.


  • #3
    Skyuser
    Closed Accounts Posts: 1,680 ✭✭✭Skyuser


    I thought it was illegal to split the lines because a person is paying ful line rental? Also that person will probably never have broadband.


  • #4
    lucernarian
    Registered Users, Registered Users 2 Posts: 9,235 ✭✭✭lucernarian


    I have seen a case of someone, who wasn't on a carrier line as far as I could tell, but only connected at 14.4k because of shíte internal wiring. When he replaced the old TÉ socket that he connected through, his speed doubled. His modem could only do 28.8 anyway.

    You could tell eircom there is crackling on the line - a bag of crisps could come in handy here.:) They will have to have a look at it then.

    Does eircom have any obligation to fix lines to get them working at 28.8 kbps?
    I know there was some half-assed ComReg decision on functional internet access being 28.8 k. I'm not sure if if that was a statutory decision.


  • #5
    Stephen
    Registered Users, Registered Users 2 Posts: 18,484 ✭✭✭✭Stephen


    No, they only guarantee 9600 bps.


  • #6
    Sponge Bob
    Banned (with Prison Access) Posts: 25,234 ✭✭✭✭Sponge Bob


    but Comreg and Eircom have done a deal that "Functional Internet Access" is 28.8k minimum. email phil.nolan@eircom.ie (after you find out of your neighbour is on 14.4k as well) and demand "Functional Internet Access" from your line . There is no guarantee of 9600 and never was except for faxes and only for a few years , the history of mandatory speeds for data connects (a long sorded history 1996-2006) was 0k/ then 2.4k / then 0k again and 28.8k now.


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