Getting shortchanged at the fitz cashier

Mr. Flibble

The last 2 out of 3 times I've been exchanging my chips for cash at the Fitzwilliam cashier they have tried to shortchange me (for a fiver and a tenner). It has happened to my friend there too.

So warning for all, always count your chips first, don't let them just take them from you and count them.

Has anyone else had the same thing to them? I presume it wouldn't be tried on regulars.

kinaldo

wp

Marq

Do you believe that it was intentional?

Was this the poker-desk or the pit cashier?

cardshark202

Never happened to me, plus its not worth their while trying to steal a tenner or a fiver off one or two people so I doubt its intentional.

pokypoky

If this gets back to McDowell the fitz is doomed and its all your fault Mr Flibble

The OP

kinaldo wrote:

wp

How profound. Thanks.

"WUP WUP!" to you too.

Benglian

I used to be a Fitz cashier until I left last year. I know the personnel has changed there and you should always be careful that you know what you have when cashing out, but this is more likely to be a mistake than an attempt to short change you.
Is it always the same cashier, or different ones?
If you are concerned about this I would mention it to Luke, and then he should take it up with the head cashier, who will then pass on your concerns to the cashiers. Don't let it go. The next time it happens, pick a moment when Luke is not busy, ask for a word and mention your concerns. He will respond seriously to you if you explain to him it happens a lot.
You should be able to have confidence that the cashiers in the Fitz are not trying to cheat you, but do mention it to someone at the Fitz. You are within your rights to post about it here, but don't 'just' do that. Get it resolved to your satisfaction.

roryc

I seriously doubt it was intentional

ditpoker

cardshark202 wrote:

Never happened to me, plus its not worth their while trying to steal a tenner or a fiver off one or two people so I doubt its intentional.

i completely disagree with this... it is very much worth someone's while to do this... more so than 50's and 100's... if they take 5 off every third or fourth punter, 5 will usually go unnoticed and they could take a fair amount of money over the course of teh evening... but i agree benglian, that if it is a genuine concern try and sort it in there.

roryc

ditpoker wrote:

i completely disagree with this... it is very much worth someone's while to do this... more so than 50's and 100's... if they take 5 off every third or fourth punter, 5 will usually go unnoticed and they could take a fair amount of money over the course of teh evening... but i agree benglian, that if it is a genuine concern try and sort it in there.

Without sounding stupid, 5 euro here and there might seem a lot to students , but believe me, there is NO WAY the Fitz would risk ruining there reputation for a few quid. They make more than that on one spin of the fcuking roulette wheel ffs...

cardshark202

ditpoker wrote:

i completely disagree with this... it is very much worth someone's while to do this... more so than 50's and 100's... if they take 5 off every third or fourth punter, 5 will usually go unnoticed and they could take a fair amount of money over the course of teh evening... but i agree benglian, that if it is a genuine concern try and sort it in there.

Trust me, there's no way they'd intentionally try and short change anyone, its -EV.

DeVore

No matter where you are you should always count your money before handing it over. Shops, card clubs, train stations. in 2 years of going to the Fitz I've never been short changed personally. Everything is videoed as it is, so in fact you are safer there then anywhere else as the video can be reviewed.

DeV.

Ste05

First off to the OP. Are you suggesting that "The FitzWilliam CardClub" have a policy in place to scrape off an extra €5 or €10 from cashouts. If so then this is just Ridiculous.

Secondly, as with any retail establishment where you are handing over cash or receiving cash, you always need to check exactly how much you have been handed, to ensure that it is exactly what you should be given. There are two reasons why this amount might not be what it should be.
(1) Human Error.
(2) Attempted theft. Although €5 or €10 might not be much to the establishment where the employee is working but it can be a nice little extra over a cashier's wages that they can pocket. I'm not making any accusations against any of the Fitz cashiers as this is the first I've ever heard of this kind of thing. But everyone has to be vigilant everytime they receive change from a shop, money from a bank, cashout from a "Private members club", etc. etc.

RoundTower

The cash gets counted out in a very specific way under the cameras, and so do the chips. So if the tape is reviewed afterwards you can see exactly how much cash and how much money changes hands. Benglian knows more about this than I do but this is what I see. If they notice you have been overpaid or underpaid they will come back to you about it.

ditpoker

its not so much the fitz who i belive would be short changing, as u say, they make more from a spin of a wheel, it'd be the staff pocketing it IF IT HAPPENS. personally i have never been shortchanged there.

Benglian

Firstly....
This is a genuine concern to Flibble as he took the time to post it here.
It is unlikely that the cashiers are intentionally shortchanging him, but it is not beyond the realms of possibility.
If it does happen, it is not 'The Fitz' in any way shape or form...if it happens it is an individual cashier that does it to line their own pocket.
It can and does happen, though rarely, as the 'extra' €5 or €10 a couple of times a night might be enough to some people to make it worth it.
It is not worth losing your job over in my opinion, but that is just my opinion.
It is also the only way to 'steal' money from a cash desk (actually the punters)without detection.
However, the cashiers cash out LOTS of people a night and genuine mistakes do happen on a semi-regular basis
But again....raise it with Luke. If he gets 3 or 4 people a week telling him the same thing he WILL take action. His interest is keeping you the players happy, and he will address any concerns that you raise with him about what goes on in the Fitz.
Even if these are 'genuine' errors they still need to be addressed. It is in everyones' interest that payouts are correct, be they on the roulette tables, or at the cash desk.
The bottom line is if there is ANY aspect of your visit to the Fitz that you have a problem with, mention it to Luke.

latenia

I'm more annoyed the way they cash you out with a pile of crumpled 10s and 20s.

Ste05

latenia wrote:

I'm more annoyed the way they cash you out with a pile of crumpled 10s and 20s.

So you wouldn't mind taking a couple fewer notes, once they are nicely layed out and crisp????

kincsem

I've worked in accounts for over thirty years. I'm sure the Fitzwilliam Card Club is not trying to short-change you. But I have seen many cases where employees have got a little creative. Four cash fiddles come to mind immediately, all by employees. I have also seen cases where employees were bad at "sums" and the business lost where customers realised this and took advantage.
Definately speak to Luke. Just give him the facts, not opinion.

Mr. Flibble

I know three datapoints aren't enough for hard evidence, and it could have been a mistake, but I do doubt it. If there miscounts were in the other direction then it would obviously be an unintentional error.

Regarding comments that there would be no point in the Fitz ripping off customers as they'd make more significant on the floor - I don't believe the 'Fitz' have anything to do with it. But the cashiers are not 'Fitz', they are people getting paid in the region of 20e/hr (I would imagine) with little vested interest in the overall image and profitability of the Fitz past getting their wages, and an extra fiver/tenner every now and again would make all the difference.


Not that its very important, but when it happened last night the lady cashier didn't count out the chips and say the amount for the camera, she just did a (mis)count herself and handed me the cash. The first time it happened a few months ago - I'm not a regular! - he (a different cashier) did count it out for the camera and said the wrong amount.


I didn't bring it up with anyone each time, but I promise I will if it happens again. Wish I knew who this famous Luke was tho! Is he the older floor man, 40s, black hair who I didn't see last night, 3am - 6am?

latenia

What I meant was I am annoyed by. Every other club gives you the bulk in 50s.

RasTa

Strange there is a thread on this as they short changed my mate 20 quid last night

cardshark202

latenia wrote:

What I meant was I am annoyed by. Every other club gives you the bulk in 50s.

I've always cashed out in 50/100 notes apart from twice when the cashier apologised for having run out of the bigger notes.

De Deraco

easiest way too avoid this is not to cash out, ive luckily never had any chips left to cash out.:p

Doc Farrell

Mr. Flibble wrote:

I know three datapoints aren't enough for hard evidence, and it could have been a mistake, but I do doubt it. If there miscounts were in the other direction then it would obviously be an unintentional error.

Regarding comments that there would be no point in the Fitz ripping off customers as they'd make more significant on the floor - I don't believe the 'Fitz' have anything to do with it. But the cashiers are not 'Fitz', they are people getting paid in the region of 20e/hr (I would imagine) with little vested interest in the overall image and profitability of the Fitz past getting their wages, and an extra fiver/tenner every now and again would make all the difference.


Not that its very important, but when it happened last night the lady cashier didn't count out the chips and say the amount for the camera, she just did a (mis)count herself and handed me the cash. The first time it happened a few months ago - I'm not a regular! - he (a different cashier) did count it out for the camera and said the wrong amount.


I didn't bring it up with anyone each time, but I promise I will if it happens again. Wish I knew who this famous Luke was tho! Is he the older floor man, 40s, black hair who I didn't see last night, 3am - 6am?

I've been a regular there for two years and believe me I need every penny and I've never noticed any discrepency EXCEPT:

for the time BOHSMAN tried to screw me outta my change of twenty that I was SURE he hadn't given me! I was absolutely certain! I had no short term image memory of the transaction happening!

So the pitbull showed it to me on camera, my accepting my change. Wow! I STILL think Bohsman tried to screw me outta twenty!

my point, as has been mentioned, is that it is all on camera and if you have any concerns express them to the mysterious moustachioed Legend that is Luke and you will get your evidence to the yea or nea.

DubTony

Doc Farrell wrote:

I had no short term image memory of the transaction happening!

That'll be the onset of middle age.


I've been in the retail business for years and what I haven't seen when it comes to staff fiddling / stealing could be written on the back of a stamp. However, I've never met a shop owner who stole from his customers. It was always the staff. Security is paramount these days and most shops have video systems that show exactly what happens at the till, with an onscreen "printout" scrolling as items are registered. So the only way staff can fiddle "safely" is to screw the customers. As most people don't notice, this can be very lucrative. How about €300 a day lucrative?

How many of you can honestly say you always check the coins you're given in change. Instead of a €1 coin and a €2 coin you may just get 2 singles. Last shop I owned had 1500 customers a day. Do the sums.

I've never been in the Fitz, but I've never been in a casino establishment that didn't have cameras pointing in every direction where a cash transaction takes place. And the staff know it too. I'm sure the shortages were genuine mistakes. You have to remember that for people who handle other peoples money all day, it's really just paper and if you add tiredness, boredom, and a lack of diligence, mistakes will be made.

Carelessness is usually the problem. In some places a lack of training doesn't help either. I'm sure that's not the case in the Fitz, as handling money is their business. But if the op really believe there's something dodgy going on, it should be brought to the attention of the manager sooner rather than later.

Doc Farrell

DubTony wrote:

That'll be the onset of middle age.


I've been in the retail business for years and what I haven't seen when it comes to staff fiddling / stealing could be written on the back of a stamp. However, I've never met a shop owner who stole from his customers. It was always the staff. Security is paramount these days and most shops have video systems that show exactly what happens at the till, with an onscreen "printout" scrolling as items are registered. So the only way staff can fiddle "safely" is to screw the customers. As most people don't notice, this can be very lucrative. How about €300 a day lucrative?

How many of you can honestly say you always check the coins you're given in change. Instead of a €1 coin and a €2 coin you may just get 2 singles. Last shop I owned had 1500 customers a day. Do the sums.

I've never been in the Fitz, but I've never been in a casino establishment that didn't have cameras pointing in every direction where a cash transaction takes place. And the staff know it too. I'm sure the shortages were genuine mistakes. You have to remember that for people who handle other peoples money all day, it's really just paper and if you add tiredness, boredom, and a lack of diligence, mistakes will be made.

Carelessness is usually the problem. In some places a lack of training doesn't help either. I'm sure that's not the case in the Fitz, as handling money is their business. But if the op really believe there's something dodgy going on, it should be brought to the attention of the manager sooner rather than later.

Apart from the OUTRAGEOUS insults regarding my middle age spread this is probably as wise and striaght forward as it gets.

give me a shout if ur playing in the Fitz in the next few weeks Tony, we'll have a beer beforehand, during and after.

DubTony

Doc Farrell wrote:

Apart from the OUTRAGEOUS insults regarding my middle age spread this is probably as wise and striaght forward as it gets.

give me a shout if ur playing in the Fitz in the next few weeks Tony, we'll have a beer beforehand, during and after.

That's a good idea. I really should give this playing poker where I can see people thing a bit more consideration. As for the drinking bit? Yeah, I need to do more of that as well. I'll be in touch.

Culchie

DubTony wrote:

That's a good idea. I really should give this playing poker where I can see people thing a bit more consideration. As for the drinking bit? Yeah, I need to do more of that as well. I'll be in touch.

I think a team drinking social occassion is called for?

DubTony

These ideas get better and better. In which establishment would you like me to point out which staff are on the fiddle ?

See that? Right back on topic.