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Chorus customer service

  • 28-03-2006 7:58am
    #1
    HarryD
    Closed Accounts Posts: 913 ✭✭✭


    After living in Belfast for a few years I was moving back south,
    and considering bringing my TV back with me.
    I sent a message to Chorus customer services, to ask
    if RTE was on VHF or UHF on the analogue cable service in my hometown.
    Here's the reply I got:
    "Our service can only be connected to an
    Irish television as our set top boxes need a scart connection which Uk
    televisions do not have."

    What kinda monkeys do they have working in customer services ?


Comments

  • #2
    watty
    Registered Users, Registered Users 2 Posts: 32,417 ✭✭✭✭watty


    Not a useful reply. Anyway below has what they should have told you.


    Get RTE via an aerial or via satellite pay TV. Both are much better than Chorus.

    All Analogue cable and Analogue MMDS relies on VHF, and is Band 1, BANDIII and Hyperband (the bit between VHF and UHF). Band I is likely to be phased out and analog reduced to about 12 channels.

    The Digital does use the SCART.

    All set-top boxes that have a modulator use UHF.

    Many areas use all UHF for all four Irish channels via aerial. Some need VHF Band III for RTE1 & 2.

    You can get a VHF/UHF convertor. I used one for years with TV & VHS from north. But now in Limerick there is Woodcock Hill which is all UHF.

    Bring the TV. All UHF areas are:
    Three Rock/Clermont Cairn/Carn Hill covers Dublin city, East coast Dublin to Dundalk, most of Midlands.
    Spur Hill: Cork City
    Holy Hill: Derry City & adjoining bits of Donegal
    Almost anywhere that relies on a relay/Transposer.

    Mt. Lienster (carlow), Truskmore (Sligo), Maghera (Clare), Mullaganish (Mid Cork/Kerry border) and Kippure (West Wicklow/South Kildare etc) are VHF RTE1/2 and UHF TG4/TV3. But many places now served in these areas by all four channels on UHF relay/rpeater/transposer. (i.e. Newcastle West, Kilkee, Lahinch etc all are served by separate low power TX)

    Analogue service is getting reduced to a minimum line up the same for NTL and Chorus and the main thrust is selling Digital as many of the Analogue Cable channels are either free via Satellite or TV aerial.

    Which town is it?

    Of course some UK TVs do have VHF/Cable/Hyperband tuners.


  • #3
    HarryD
    Closed Accounts Posts: 913 ✭✭✭HarryD


    Thanks for the helpful reply
    It's Carlow, receiving from Mt Leinster (where my dad used to work !)
    so I think I'll either buy a new TV or get Sky FTV..
    The TV was a cheap Amstrad portable, with no VHF..
    Why you think Analogue will be reduced to 12 channels?
    I think Chorus have a large customer base on analogue,
    and many people are reluctant to upgrade to 'complicated' digital,
    hence I see it going for a good while yet..


  • #4
    bk
    Moderators, Motoring & Transport Moderators, Technology & Internet Moderators Posts: 23,275 Mod ✭✭✭✭bk


    HarryD wrote:
    Why you think Analogue will be reduced to 12 channels?
    I think Chorus have a large customer base on analogue,
    and many people are reluctant to upgrade to 'complicated' digital,
    hence I see it going for a good while yet..

    NTL's analogue line up in the South has 17 channels. Chorus will change to the same lineup as NTL:Ireland and Chorus are now both owned by the same company.


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