has my sky box had it??

Bettyboop

ok I posted before on a different issue concerning my digi box
but need to know if its had its day 2nd picture should be emmerdale
but its a different station 1st pic well I get this message everytime I switch
tv on. could take an hour before it finally gives the listing.Ok the box a grundig is about 9yrs old sound comes and goes too.How much are new boxes and do I have to get one from sky??
Thanks:

watty

You can buy them lots of places.

If you have a sub I would ring and tell them it is NINE?? years old and dead so you are cancelling. (costs nothing to rejoin). They may offer a new box free.

IF you don't subscribe, but used to, offer to join they might offer a new box on a minimum 3 month period.

IF you don't much care for Pay TV then a Non-Sky box at about 80Euro (no RF modulator) to 120 Euro (with RF out) is best. see the supplier sticky on here and the ICDGopedia.

It is likely a PSU fault. Could be a Faulty tuner, or even both. Too old to be worth fixing.

Tony

sounds like the box has had its day, you can buy a digibox from any retialer who stocks it or 2nd hand on ebay. Go for a late pace or panasonic model if you can

satworld

PACE do some nice boxes, panasonic no bad,

Bettyboop

Thank you all for the info:) I already have a sky+ box and another new pace box
I pay €94 p.m. to sky so do you reckon I might get a new box for free from them?? been a good customer and all??:D If not would they allow me to buy my own??

satworld

I'm not sure, BUT I really don't think they'll give you a free box!!

Tony

satworld wrote:

I'm not sure, BUT I really don't think they'll give you a free box!!

why not? as has been discuused here many times before they do offer a free box to retain a customer

satworld

never know what $ly are going to say

L1011

satworld wrote:

never know what $ly are going to say

Over the past two years Sky have -always- offered a free box if you threatened to cancel. One of the ten million things the "senior accounts manager" asked me about was "Have you had an equipment failure", then told me to keep it as I'll get "free channels including Sky Three" (woo..) and that I can "reconnect at any time" (double woo...)

Jamesy's figure of 8M was too good to let slip, and now he wants 10M. So....

watty

And they don't mind people buy their own boxes, either. As long as its a Sky box the'll sell a sub for it

Bettyboop

Thank you for your email concerning replacing your faulty Sky digibox.

Firstly, please accept my sincere apologies on behalf of Sky television.

Sky is committed to providing the highest level of customer service at all times. I hope our response reflects this level of service. </o:p>
</o:p>
</o:p>
The cost of a new Sky digibox is 159.00 (EURO). </o:p>
</o:p>
To order this equipment you can call our sales team on 0818 719 819 and one of our sales team will be happy to assist. </o:p>
</o:p>
If you have any other enquiries you can contact me at the email address above. </o:p>
This is the reply i just got looks like I have to pay for it after all even though I said I would cancel my subs:mad:

byte

I think you'd be best ringing them for a better response than that. Give it a go, using that number they gave you.

L1011

€159? They'll give you a refurb for the cost of a service call (€85?). If you can't blag a service call free.

zt-OctaviaN

Have you tried a proper full reset of the box? The one where it checks and downloads the latest epg firmware etc?
Ive got a Grundig which over the past 4 years fails every 14 months or so, there crap! Anyway I think that its a design fault and the LNB connectors gradually suffer from dry joints on the circuit board.? just a guess cos it gradually keeps coming up with the no signal excuse.