AIB 24 Hour Banking

garthv

Sorry mods, dunno if this is the right forum to put this but feel free to move if need be!

Ive been signed up with AIB Internet Banking for about 2 years now. I find its a great system, by far the easiest to use and with the widest variety of banking amenities.

But, I've found that once it goes past 4 o clock(which is the reason for the hour of this post) that the phone and internet banking switch off. If I try to log in to my internet banking I get the error "
Technical difficulties have occurred. Please try later. (Ref: 2033)" which means the service is offline. If I try and ring in to check my balance or alter with my accounts I get directed straight to a representative and I don't know about you but the last thign I want to do at 4 in the morning is talk to somebody about my bank account.

I understand when it comes to websites that there is a backup downtime allowance but it cant span over 2-3 hours and alos effect the automated phone system?

Does anyone else have this issue or is it just me? 24 hour banking, to me, would entail 24 hour access to every part of the package offered.

EL_Loco

percentage of people looking to avail in the wee hours is so low that that's when I assume they make all their changes to the systems, do back up etc. roll out software changes, take ATM machines offline.

it has happened to me also, but I just accept it as their "down time".

gerrycollins

ive never had this problem at any time how many times has this happened at 4 o'clock but i can understand down time to do updates etc

Brother To God

I have also noticed this,I do not mind it. But do they not claim to be a twenty four hour banking service?

Rabies

But do they not claim to be a twenty four hour banking service?

It sort of still is 24hr banking if you can deal with customer rep in relation to your banking.

I have havde been using 24hr banking for a couple of years now. Much better than the rest on offer. Rarely enter a bank now unless it is to withdraw large sums of money.

tman

Rabies wrote:

It sort of still is 24hr banking if you can deal with customer rep in relation to your banking.

I have havde been using 24hr banking for a couple of years now. Much better than the rest on offer. Rarely enter a bank now unless it is to withdraw large sums of money.

same as.
and i've never had cause to use it at 4 in the morning, unlike that Garth_V degenerate...
god knows what sort of twisted reasons he'd have:v:

GerardKeating

Brother To God wrote:

I have also noticed this,I do not mind it. But do they not claim to be a twenty four hour banking service?

to quote the AIB site.

"We changed the name of our Internet Banking service from 24hour-online to AIB Internet Banking. "

and

"From December 2nd 2004 the web site address of AIB’s Internet Banking service changed from www.24hour-online.ie to www.aib.ie/internetbanking"

Our man in Havana

The reason for the downtime is that they need to apply direct debits and items from the clearing system during the night. It is always done by 6am.

BuffyBot

I understand when it comes to websites that there is a backup downtime allowance but it cant span over 2-3 hours and alos effect the automated phone system?

It's not just a "back up" it's a huge, huge set of inter-related computer jobs which are done in an overnight batch, and this does take some time - all of those systems are interlinked, including the telephone IVR system. Naturally, it's done at the quietest time possible to ensure minimum disruption.

Random

It's a complete pain the hole when you need to urgently transfer that last tenner into your other account in time for a direct debit which goes through in the morning

Sponge Bob

I will personally register the domain 21HourBanking.com and shall present it to AIB , gratis

TrickyDicky

Hey all,

I recently signed up for internet & phone banking with aib and today I received my Pac no. However on the letter it says I have to ring up aib telephone banking and register. However to do this I also need my 8 digit registration no. I have no idea what this is and cant seem to find it on any of the documents I've received. Anyone have any ideas?

Random

Ring them up, pound the keypad to get through to an agent.

Then give them your details and they'll sort you out.

daveirl

This post has been deleted.

Random

Mushing the keypad does the job

88 also when you're logged in

BuffyBot

Or you could try calling the Internet Banking registration line on 1850 724 724

poker--addict

just tried withdrawing there..it says money is now available..but no luck...rang customer service..apartenly money not ACTUALLY available til 6.15am...what a joke....:mad::mad:

Kine

Rabies wrote: »

Rarely enter a bank now unless it is to withdraw large sums of money.

Let me knwo when you're doing this, I can go get my mugging disguise

Darragh29

Going by the direction that they share price is heading at the moment, you could be getting an even more unsavory message in the days ahead when you ring in!

m5ex9oqjawdg2i

EL_Loco wrote: »

percentage of people looking to avail in the wee hours is so low that that's when I assume they make all their changes to the systems, do back up etc. roll out software changes, take ATM machines offline.

it has happened to me also, but I just accept it as their "down time".

Any fixing they do is done during normal hours. They don't have access to ATM machines at 4 in the morning.

I notice it happens a lot. I put it down to security, it seems to be every night if I am correct? I am sure they do not update their systems that often, downtime surely isn't needed that much, is it?

DubTony

WOW! Nice bump.

Darragh29 wrote:

Going by the direction that they share price is heading at the moment, you could be getting an even more unsavory message in the days ahead when you ring in!

:D "Thanks for calling internet banking. Now what the f*ck do you want at this hour of the day?"

Darragh29

DubTony wrote: »

WOW! Nice bump.



:D "Thanks for calling internet banking. Now what the f*ck do you want at this hour of the day?"

"Thank you for calling AIB Internet Banking.

If you want to buy AIB shares for the same price as a Crunchie bar, please press 1....

If you want to select a board member for resignation, please press 2...

If you would like to hear these options again, please press 3.

Thank you for calling AIB Banking!"... :D

DubTony

Darragh29 wrote: »

"Thank you for calling AIB Internet Banking.

If you want to buy AIB shares for the same price as a Crunchie bar, please press 1....

If you want to select a board member for resignation, please press 2...

If you would like to hear these options again, please press 3.

Thank you for calling AIB Banking!"... :D

LMAO ....

You forgot this one.

"If you would like to apply for a loan press 6."

beeeep (that's the sound the number 6 makes :rolleyes:)

"Thank you for calling the office of the Minister for Finance"

Cynet

yep just happened to me just now! do you lose all your numbers ( registering again ) if you log in 3 or 4 times - cos i thought i made a mistake with the numbers ( its kind of late );)

Toots

Please see the charter in relation to resurrecting old threads.

Locked.