Tech support for SAP, Dublin

Marygold

Does anybody work for SAP (IT Support Centre) doing tech support? Could you tell me what type of hours you're expected to work, what the shifts are like?

Thanks a lot

Naked Lepper

my mates bird works there
she started off in system support
hours were mon-fri 8-4 as far as i was aware
start off pay is fairly ****e too
bout 23k

matrim

The shifts are either 7 - 3 or 8 - 4, with once every 6 or 7 weeks doing 11 - 7.

The pay isn't great, but it's a nice place to work.

Marygold

Thanks for the reply!

Naked Lepper Could you ask your mate: what kind of level of knowledge in IT are the looking for? Is it the usual tech support or smth a bit more challengeing?
Is she happy with this position?
I passed the interview last week and get the job offer - but this is the fix term contract..... so can't make decision... to leave my permanent position or........

Marygold

matrim wrote:

The shifts are either 7 - 3 or 8 - 4, with once every 6 or 7 weeks doing 11 - 7.

They organize the spesial transport to get to Citywest by 7....

matrim

There is no special transport for those shifts.

You will probably be given a choice which shift you want to work on.

If it's the itsc your going to work for, it's fairly standard windows support, dialin, vpn. The call volume isn't bad either, only about 15 a day.

Third_Echelon

matrim wrote:

The shifts are either 7 - 3 or 8 - 4, with once every 6 or 7 weeks doing 11 - 7.

The pay isn't great, but it's a nice place to work.

I work in a different department so I couldn't comment on the IT support work, but it is a nice place to work.... free lunch!!! can't go wrong with that

Marygold

Contract had been sent to me... but from recruitment agency. There are no bonuses and benefits mentioned in its terms and conditions. In our conversation with HR it wasn't meant about recruitment agency. it is no clear to me...

matrim

Marygold wrote:

Contract had been sent to me... but from recruitment agency. There are no bonuses and benefits mentioned in its terms and conditions. In our conversation with HR it wasn't meant about recruitment agency. it is no clear to me...

When you start you will be on an 11 month contract and will be offically employed \ paid by the agency. You are only a contractor to SAP.

There isn't an official bonus for contractors. However after 6 months you do get a pay rise of about 2 1/2 thousand.

nollaig

Marygold, How many interviews dod you have to go through?

I know Google have an extremely rigourour recruitment stage, Is it the same with SAP?

Do they just have one interview and then if successful, you are hired? Or do you have to keep going back?

Marygold

I' ve had just one interview