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Smart Telecom Disconnect Charge

Peter C · 2006-02-14 09:24:46

Got an invoice from Smart yesterday with a fee for 34.99 incl. VAT for a disconnect charge. I switched from Smart to BT in Novemer and received a letter from Smart confirming the change over and no mention of this fee. Has anyone else received a disconnection charge and how did they deal with it? Thanks

14-02-2006 9:24am

#1

Peter C

Registered Users, Registered Users 2 Posts: 121 ✭✭

Join Date: June 2004

Posts: 109

Got an invoice from Smart yesterday with a fee for 34.99 incl. VAT for a disconnect charge. I switched from Smart to BT in Novemer and received a letter from Smart confirming the change over and no mention of this fee. Has anyone else received a disconnection charge and how did they deal with it? Thanks

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Comments

#2 14-02-2006 10:00am

rubadub

Registered Users, Registered Users 2 Posts: 32,386 ✭✭✭✭

Join Date: July 2002

Posts: 31653

Sounds odd, what are they going to do? attempt to reconnect you if you dont pay?
If it was never mentioned I see no reason to pay. I mean, why don't they just say the charge is €2000 and make a bit more. If it was €2000 you would not pay so why pay €35, just because it doesnt hit the wallet to hard?

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#3 14-02-2006 10:36am

MorningStar

Closed Accounts Posts: 3,031 ✭✭✭

Join Date: January 2005

Posts: 2905

Did you sign a year contract with Smart and close it early? Or is it just disconnection at any time?

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#4 15-03-2006 1:11pm

MOH

Registered Users, Registered Users 2 Posts: 6,469 ✭✭✭

Join Date: October 2005

Posts: 5885

Were you paid up to date before you changed? Is it definitely a disconnection charge and not the balance between the last bill you got from them and the time you disconnected?

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