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Win98 Pc hangs on booting - no icons appear but mouse moves

  • 14-02-2006 8:55am
    #1
    McGintyMcGoo
    Closed Accounts Posts: 333 ✭✭


    Greetings

    I have been asked to try to fix a Win98 PC. The PC boots up but when the desktop picture appears, nothing else happens. You can still move the mouse but no icons appear. <ctrl><alt><del> just lists two valid processes running.

    The most recent piece of software put on it is Xoftware Spyware remover. I have booted the PC up from a bootable floppy but the Xoftware Uninstaller will not run in DOS mode. I edited the autoexec.bat file to execute the uninstaller but the same thing happens. Booting up in Safe Mode etc. still leads to the same result.

    Any ideas before I do a system restore using the manufaturers recovery CD?

    Cheers

    McGinty


Comments

  • #2
    fletch
    Registered Users, Registered Users 2 Posts: 7,423 ✭✭✭fletch


    Is it First Edition or Second Edition?


  • #3
    McGintyMcGoo
    Closed Accounts Posts: 333 ✭✭McGintyMcGoo


    Hi Fletch

    It's the second edition.


  • #4
    tadgh
    Registered Users, Registered Users 2 Posts: 355 ✭✭tadgh


    Boot to Command Prompt Only (hold down Ctrl Key at Boot)
    Run the following command to restore the computer to a previous state
    scanreg /restore
    Choose a restore date previous to the installation which appears to cause the problem.


  • #5
    McGintyMcGoo
    Closed Accounts Posts: 333 ✭✭McGintyMcGoo


    Hi Tadgh

    Holding down control does not seem to boot up in command prompt. Can I run scanreg from a bootable floppy?

    Cheers


  • #6
    tadgh
    Registered Users, Registered Users 2 Posts: 355 ✭✭tadgh


    McGintyMcGoo wrote:
    Hi Tadgh

    Holding down control does not seem to boot up in command prompt. Can I run scanreg from a bootable floppy?

    Cheers

    Hitting F8 key just as Starting Windows 98 appears will bring up a boot menu.
    Command Prompt only is one of the choices.
    A Win98 Boot disk should work if it contains the Scanreg.exe executable.


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