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Problems accessing website

The Mighty Dubs · 2006-02-10 15:03:39

Hi, I have recently launched a site and all is working ok. Except for one thing. We have an office in England and they are unable to view it...Any ideas why this may be happening....:eek:

10-02-2006 3:03pm

#1

The Mighty Dubs

Registered Users, Registered Users 2 Posts: 224 ✭✭

Join Date: November 2005

Posts: 126

Hi,

I have recently launched a site and all is working ok. Except for one thing. We have an office in England and they are unable to view it...Any ideas why this may be happening....:eek:

0

Comments

#2 10-02-2006 3:05pm

seamus

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Plenty of ideas.

First things first, what is the error they're getting.

A shot in the dark, but if you only recently (i.e. today) mapped the hostname (e.g. www.somecompany.com) to point at the site on a different server, then the DNS servers haven't updated their cache yet.

What type of site is it - Internet, Intranet?

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#3 10-02-2006 3:09pm

The Mighty Dubs

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It was hosted a couple of days ago. Its an Internet site

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#4 10-02-2006 3:11pm

seamus

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And the error that they're getting?

Can they ping the website?

0
#5 10-02-2006 3:40pm

misterq

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my bet is their internal lan has a domain entry that points those users to the lan server rather the internet website.

0
#6 10-02-2006 3:59pm

seamus

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Or someone configured the DNS server in the English office as the Primary Server for that Zone, and it doesn't have a (correct) entry for www.

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