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Returned product - No refund

  • 08-02-2006 11:21am
    Registered Users Posts: 7,754 ✭✭✭

    I sent back a faulty mp3 player after having it replaced three times. The head office of the company involved asked me to send it to them in October and that they'd provide a full refund. All my attempts at communication are now being ignored. They have my mp3 player and have not porovided a refund.

    What can I do?

    The company is based in England. Should I report this to the Gardai?


  • Registered Users Posts: 4,738 ✭✭✭Xterminator

    I assume you paid by credit card?

    Alert your card provider, and they should be able to get your money back.

    I have had 2 occasions in 2+1/2 years where this happened, and visa got my money back both times.


  • Closed Accounts Posts: 6,925 ✭✭✭RainyDay

    The European Consumer Information Centre can help in the case of cross-border consumer issues.

  • Registered Users Posts: 46,091 ✭✭✭✭muffler

    ianmc38 cant be too interested in advice as he hasn't bothered following up from his first post 3 days ago.