Oh Oh - Customer Support

Abc1

http://www.electricnews.net/news.html?code=9667057

Steffano2002

wrote:

"The lion's share of complaints to the register centred on Irish Broadband, with many subscribers registering their anger over limited or nil responses to customer calls or e-mails to the firm. Others complained about dissatisfaction at the poor levels of technical expertise or knowledge of customer support staff."

Shocking news that! :eek:

Sponge Bob

This is where the Complaints Are Lodged .

IBB Marketing said they had fixed everything and that all was tickety boo.

cormac_byrne

Sponge Bob wrote:

IBB Marketing said they had fixed everything and that all was tickety boo.

BOLLOX !!!

No harm to send a few more complaints

https://server1a-sweb.tibus.net/consumerassociation/complaint-register.php

and comlain about IBBs dishonest advertising too

http://www.asai.ie/complaint.tmpl

Sponge Bob

The notorious (around here) BT billing system picked up a substantial amount of complaints too.

Also keep at the www.odca.ie as well seeing as Comreg have basically evaporated off the planet in regulatory terms . The culprit for this lack of regulation is david.gunning@comreg.ie by the way

BendiBus

The Article wrote:

BT Ireland could not be contacted at the time of publication

BT Ireland can't be contacted any time of day or night!

MrPudding

Hmmmm, that was nice. I do love venting about IBB. Cheers for the link!

MrP

lucernarian

Handy link SB, I'm sure many will find that useful:D

bambam

Jesus, where did that register come from. Be nice if they informed us about it. Hopefully the consumer affairs ads on TV may expand on it... sometime.

dub45

Sponge Bob wrote:

The notorious (around here) BT billing system picked up a substantial amount of complaints too.

Also keep at the www.odca.ie as well seeing as Comreg have basically evaporated off the planet in regulatory terms . The culprit for this lack of regulation is david.gunning@comreg.ie by the way

Now that the CAI gave gotten interested in various issues that have been highlighted here perhaps it might be useful to have a sticky with the various links in this thread so far summarised there - particularly including the link to the CAI this might ensure that the issue is kept high in their priorities?

Incidentally I wonder are ENN aware of the substantial threads on here on IBB and EsatBT?

Sponge Bob

dub45 wrote:

Incidentally I wonder are ENN aware of the substantial threads on here on IBB and EsatBT?

ENN are unaware of anything that does not have Press Release written across the top. Nor do ENN care.

PixelTrawler

did anyone spot this link underneath

http://www.electricnews.net/news.html?code=9663399

Northern Ireland has reached 100% BB availability...