help :( 100% CPU Usage

mise

Hey,

Just wondering if anyone can give a bit of advice. At the moment the CPU Usage is at 100% though there is nothing running. There are 39 processes going. The computer is really slow. Please forgive the simpleness of the explantion but I dont know an awful lot about stuff like this. There was a popup a few weeks back about trojan infection but I havent seen it since, so I dont know the exact name of it. Is there any way of finding out whats wrong, ie a name of a virus and way of removing it. I have run Norton AV but it brought back nothing,so Im at a loss what to do.
Any help would be great:)

chopster

Id say try and follow the solution here :

http://www.boards.ie/vbulletin/showthread.php?t=2054879121

quazzy

chopster wrote:

Id say try and follow the solution here :

http://www.boards.ie/vbulletin/showthread.php?t=2054879121

Yeah that link should get you sorted.

mise

thanks for the replies

In that thread where is says close each task down, does that mean each process?

jhegarty

do you run anything like seti@home or folding@home running ?

quazzy

mise wrote:

thanks for the replies

In that thread where is says close each task down, does that mean each process?

Yes, it means each process.

But if you look through the list you should be able to see which process is using 99% CPU.

Then its just a matter of closing the process and finding out what the process relates to.

Let us know how you get on

Quazzy

Khannie

You can also sort by processor usage by clicking on the relevant column, that should finger the culprit straight away.

My bet is on "findfast.exe". Anyone give me odds?

mise

And when there were no apps running, the processes went like this

explorer.exe - 15000
svchost.exe - 10000
SpySweeper.exe - 10000
WRSSSDK.exe - 7700
avgcc.exe - 6300
ccApp.exe - 5600

there are 41 processes altogether. When I close down each process it has no affect on the usage and the computer is still slow

irlrobins

Run Process Explorer.

It will show you exactly what is hogging all the CPU.

mise

Ive just run that program and apparently spoolsv.exe is using about 90% of the CPU. Can i just end this or does anyone know what it is. Again all the help is much appreciated

irlrobins

Thats the printer spool. Could be a print job that's gone wrong.

Sometimes a worm can infect the file. So make sure your anti virus is up to date and scan the file.

I'd uninstall any printers and reboot. See how that works.

This page has more info

Edit: My money is on a print job "stuck". I think some people are getting confused with a virus that creates a file called spoolserv.exe.

Edit2: This link shows how to clean uninstall printer drivers.

Sorry for all the edits!

mise

hey,

Ive end the spoolsv.exe process and the CPU Usage goes back down to 2%, so thats definitely the problem. But after a few mintes the process starts up again. Im gonna uninstall the driver and reinstall and hopefully that fixes it.

Thanks again, wish I knew more about this kind of stuff

irlrobins

mise wrote:

Thanks again, wish I knew more about this kind of stuff

Ah u'll pick it up as u go. And anyway there's always boards if you don't! Let us know if any more probs.