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A positive note for Dell Support

  • 23-01-2006 4:26pm
    #1
    kiss103
    Closed Accounts Posts: 50 ✭✭


    Just a note to say that i have read a lot of poor reviews of Dell Support , but i decided to buy anyway as price was too good to miss

    Anyway i bought an Inspiron 2 weeks ago and after 1 week of very little use the keypad acted up .


    I phoned support and after the usual few minutes of going through several options i got through to support with 15 seconds of final option press.
    I explained the problem to the guy , ( stream guy in derry ) and he said that they would send me out a new keypad.

    This arrived the next day
    and all is well

    Very impressed !!!


Comments

  • #2
    RichyX
    Registered Users, Registered Users 2 Posts: 2,221 ✭✭✭RichyX


    I've been trying to get onto them for the last week with no luck.
    There are always big queues so I can't wait with my poor mobile.

    Got through to them once and they told me a technician would ring me back.
    Never did.


  • #3
    kiss103
    Closed Accounts Posts: 50 ✭✭kiss103


    just retried them

    Following options path

    1850 543 543

    option portable ,

    option inspiron , rang for 20 seconds then answered by real person, ( i then hung ip !! )


  • #4
    RichyX
    Registered Users, Registered Users 2 Posts: 2,221 ✭✭✭RichyX


    Just tried it myself and actually got through!


  • #5
    Pimp Ninja
    Registered Users, Registered Users 2 Posts: 1,130 ✭✭✭Pimp Ninja


    I also had a good experience with them
    Fan on an almost 3 year old inspiron started acting the maggot, bearings were gone, making noise etc...

    Called em, got straight through
    Explained the problem and they sent an engineer with a replacement part the next day.


  • #6
    RichyX
    Registered Users, Registered Users 2 Posts: 2,221 ✭✭✭RichyX


    Pimp Ninja wrote:
    I also had a good experience with them
    Fan on an almost 3 year old inspiron started acting the maggot, bearings were gone, making noise etc...

    Called em, got straight through
    Explained the problem and they sent an engineer with a replacement part the next day.

    3 yr warranty I'm guessing :)


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  • #7
    glynf
    Registered Users, Registered Users 2 Posts: 3,387 ✭✭✭glynf


    Forget the 1850 number.
    I have had a few dell laptops over the years, and found the best thing to do if you have problems with a fairly new pc,is call the sales person who sold it to you (no.is on the invoice)

    Tell them you've been on hold for ages, and you want an Irish tech support no. off them.


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