I am Delighted with Eircom !

MarinoMark

After 1 year with Eircom BB (today to the date), I have had an excellent service, Download speeds never below 820kps, upload never below 102 (since the upgrade to 1 mb). I have never ever had a problem logging on,Never a problem with billing 33 euro per month. I have called tech support 3 times, sorted me out fairly quickly. This is just a positive post, for a change !! This probably will get a negative response, and NO I dont work for them,Just a satisfied Customer.....Let the "flurry" begin ! Mark

wind00ze

plug!!!!

Sparky

i suppose you will always have happy customers and unhappy customers, thats the perils of buisness.
Eircom in fairness have been known for their decent BB service that has always had good uptime, same gos for BT also.
But in these providers of the DSL market, people say
Eircom offer a good solid service but charge more for less
BT offer a good service for less, but their billing department are as good as a one legged man in an arse kicking contest.

Eircom have a reputation of slowing things down to their level, ie people changing providers, eircom put it on the long finger.

koneko

Yeah, Eircom are fine until you run into a problem, then they could care less. I was positive about Eircom aswell for a while there, now I try my best to steer people away from them.

Dcully

Got eircom BB last Feb.
I was very happy up until christmas time,then had a few weeks of terrible speed.
Seems sorted now but has somewhat blackened an otherwise flawless service.

boardy

I've been very happy with their speeds up to the last couple of days (as it has become a bit sluggish). I believe that they had some upgrading plans for this weekend, which may be the source of the lag.

But I am still appalled at the cost: 33 PLUS the line rental charge. I have no need for a land line and hate the fact that I have to pay this exorbitant charge.

jor el

When you're paying €57 a month you'd want to be happy with the service because you're being robbed blind. Anyone happy with eircom broadband should really review just how happy thay are to pay €57 a month for 1Mb/128k broadband. I wouldn't be too happy with that.

tuxy

jor el wrote:

Anyone happy with eircom broadband should really review just how happy thay are to pay €57 a month for 1Mb/128k broadband.

jor el you are the only one being robbed blind, if you are paying €57 for a service that really costs €30

Alvis

tuxy wrote:

jor el you are the only one being robbed blind, if you are paying €57 for a service that really costs €30

I think he might be including the line rental with that figure.

KdjaCL

Have Eircom for as long as its out used to be €125 a month now its 40ish and only had 2 problems both lasted 5 minutes and when sorted my speed was doubled. I dont pay the phone bill so im a happy eircom customer


kdjac

rsynnott

I'm quite happy with eircom (most basic non-time-limited package). Reliable. Only about two hours downtime noticed in the last year, all on sunday nights.

Matthewthebig

I was happy, until my speeds dropped to uner 30kbps for about a day and a half. This happened twice. So since then i have not been happy, aslo the download cap annoys me

MisterAnarchy

I am switching from Eircom to BT at the moment purely for financial reasons.
I must say thet the Broadband service was exemplary during my time with Eircom .
On 2 occassions I had problems with the line,Eircom sent out an engineer the same day who put in a new line for me and spent well over 4 hours on site.
A very knowledgeable and friendly guy.
I've heard that BT dont provide any line repair service which is a bit worrying.

jor el

tuxy wrote:

jor el you are the only one being robbed blind, if you are paying €57 for a service that really costs €30

Anybody on Eircom broadband is being robbed, they're the ones paying €57 for a service that they shouldn't be paying any more than about €30 for, I'm not. I include line rental there as it's not possible to have Eircom broadband without paing the line rental. I pay €50 a month for 2Mb/128k including line rental.

If you have no problems with the quality of broadband from Eircom then you'll have no problems with any of the re-sellers as it's the exact same thing, only they're all cheaper.

So my question to those who are happy is why? Why pay more than you need to?

dlofnep

I never had a problem with Eircom broadband when I had it. Good service.

elvis2002

MarinoMark wrote:

Download speeds never below 820kps

Suprised nobody mentioned this. Do you mean 82Kbps? To have downstream of 820kbps requires ~7Mbps dsl link. Last time I looked Eircom dont offer this. If you do mean 82Kbps then thats a joke tbh

jor el

elvis2002 wrote:

Suprised nobody mentioned this. Do you mean 82Kbps? To have downstream of 820kbps requires ~7Mbps dsl link. Last time I looked Eircom dont offer this. If you do mean 82Kbps then thats a joke tbh

Why is it so difficult for people to understand this? Small b is bits, large B is bytes. So no, 820kbps does not repuire a 7Mbps line. 820kbps is probably a little low for a 1Mbps line. Though since he mentions that as a minimum and not typical it's probably right.

You can safely assume thet MarinoMark meant 820kbps when he said 820kps, as 820kBps would not be possible on an Eircom line.

Sparky

i would usually say 820 KB/ps

MarinoMark

lets split hairs here, when i say 820, you all know what I mean, Jesus,get a life..????

dub45

jor el wrote:

Anybody on Eircom broadband is being robbed, they're the ones paying €57 for a service that they shouldn't be paying any more than about €30 for, I'm not. I include line rental there as it's not possible to have Eircom broadband without paing the line rental. I pay €50 a month for 2Mb/128k including line rental.

If you have no problems with the quality of broadband from Eircom then you'll have no problems with any of the re-sellers as it's the exact same thing, only they're all cheaper.

So my question to those who are happy is why? Why pay more than you need to?

Not true ask UTV customers about the various troubles they have had since the introduction of Clicksilver. Esat and UTV also ran short of capacity a couple of times and pings also differ betweek isps.