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Komplett.ie - awful after-sales service

Sleepy · 2006-01-05 13:45:57

Just a caveat for anyone planning to purchase something from Komplett. While their prices are quite good and their product selection is impressive, be warned that their after-sales service is horrendous. A quick look at their interaction board will show you what they're like to deal with if you have problems with faulty…

05-01-2006 02:45PM

#1

Sleepy

Registered Users, Registered Users 2, Paid Member Posts: 24,669 ✭✭✭✭

Join Date: May 2003

Posts: 23917

Just a caveat for anyone planning to purchase something from Komplett. While their prices are quite good and their product selection is impressive, be warned that their after-sales service is horrendous.

A quick look at their interaction board will show you what they're like to deal with if you have problems with faulty goods:
http://www.boards.ie/vbulletin/forumdisplay.php?f=242

They operate off a standard of three to four weeks to replace faulty goods (in my own experience, I've still had no success in obtaining a replacement for a dodgy flatscreen that I first contacted them about mid-November), expect you to carry the burden of shipping the goods back to them (compared to their UK service where they'll send a courier, why are the Irish being treated differently?), go back on what they've already agreed and generally just muck you about.

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Comments

#2 05-01-2006 05:25PM

Sponge Bob

Banned (with Prison Access) Posts: 25,234 ✭✭✭✭

Join Date: February 2005

Posts: 24047

if you bought off Dabs you would have to pay to ship to England, if you bought off JES you would have to pay to ship to Germany , at least Komplett provide a Dublin address for a return .

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